FAQ Directory: Patient-Centered Medical Home (PCMH)

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4.07.2020 AC 04 For AC 04, must a practice report on calls during and after business hours?

Yes, to meet AC 04 a practice’s report must include calls received both during and after business hours. If the practice has different standard response time expectations during and after business hours, they may format this as two separate reports.

PCMH 2017