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Quality Matters

Navigating the Future of Better Health Care Explore the forefront of health care excellence with Quality Matters, the NCQA podcast that delves into digital transformation, health equity, and quality standards, offering actionable insights for industry leaders and innovators.

Another great listen: Quality Talks with Peggy O'Kane

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The Latest

EPISODE
28
The CGM Era: A New Approach to Diabetes Care
July 10, 2025 |20:31
Richard Bergenstal, MD
Executive Director, International Diabetes Center
Measuring A1C transformed diabetes care by proving glucose control matters.
But measuring A1C it doesn’t help manage daily fluctuations in blood sugar.
Now, continuous glucose monitoring (CGM) is taking over as the new standard for real-time, personalized diabetes care.
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EPISODE
27
A New Approach to an Old Problem: Tobacco
June 25, 2025 |18:41
Jules Reich
Senior Healthcare Analyst in Population Health, NCQA
Grace Glennon
Director of Digital Quality Informatics, NCQA

In this episode of Quality Matters, Jules Reich, NCQA Senior Health Care Analyst in Population Health, and Grace Glennon, NCQA Director of Digital Quality Informatics, discuss a new HEDIS® measure that modernizes tobacco use screening and efforts to help users quit.  The measure, Tobacco Use Screening and Cessation Intervention (TSC-E), replaces an outdated, survey-based approach. […]

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EPISODE
26
Getting to the Root of Two Popular Behavioral Health Ideas
June 11, 2025 |20:24
Julie Seibert, PhD
Assistant Vice President for Behavioral Health, NCQA

In this episode of Quality Matters, Julie Seibert, Assistant Vice President of Behavioral Health at NCQA, joins host Andy Reynolds to explore the rise of—and the relationship between—two trends in behavioral health: measurement-informed care and peer support. Julie breaks down how these strategies improve outcomes, engage patients and close gaps in access and accountability. Listen […]

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EPISODE
25
Reimagining Respiration: The Quest for Better Asthma Care
May 28, 2025 |22:47
Tonya Winders, MBA
President & CEO, GAAPP

In this episode of Quality Matters, Tonya Winders, President and CEO of the Global Allergy and Airways Patient Platform (GAAPP), joins host Andy Reynolds to unpack the diagnosis and care gaps that plague asthma treatment—from delayed access to spirometry, to underuse of biologics. Tonya explains what high-quality, patient-centered asthma care requires, and what health care […]

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EPISODE
24
Trump and the Digital Quality Transformation
May 14, 2025 |21:21
Ryan Howells
Principal, Leavitt Partners

In the second episode of our special series on recommendations to the Trump administration, Quality Matters host Andy Reynolds welcomes Ryan Howells, Principal at Leavitt Partners, for an illuminating discussion on transforming digital quality and data exchange. Ryan shares fresh ideas from the Leavitt Partners roadmap to reshape digital health infrastructure by embracing scalable, internet-based […]

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