NCQA provides Education and Training Programs (the “Programs”). Use of the Programs are subject to these Education and Training Program Terms of Participation (“Agreement”). By registering and joining a Program, you accept and agree to this Agreement and applicable terms and conditions, policies or disclaimers referenced herein and accessible through hyperlinks or the Programs themselves. We encourage you to read this Agreement carefully. YOU MAY NOT REGISTER OR JOIN IN THE NCQA PROGRAMS IF YOU DO NOT AGREE TO THE AGREEMENT.
BY REGISTERING AND/OR USING THE PROGRAM(S), YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
LEARNING MANAGEMENT SYSTEM
NCQA employs a Learning Management System (LMS) to facilitate the Programs. You must register and open a LMS account, completing the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You also will choose a password and a username. You are responsible for keeping your account information and password confidential and are responsible for all activity that occurs under your account. You are prohibited from sharing your LMS account with anyone. You agree to notify NCQA without delay of any unauthorized use of your account or any other breach of security. Unauthorized users of NCQA webinars may be subject to appropriate fees.
Program materials are owned and copyrighted by NCQA. Distribution of program materials by attendees is strictly prohibited. NCQA does not sell or provide additional copies of Program materials.
The use of recording devices during a Program is prohibited.
Use of Name/Image and Audio/Visual Release
By participating in a Program, you agree that NCQA may use your image or likeness (including, but not limited to, motion picture, photograph, slide film, digital image, digital video recording and/or videotape), audio recording and name.
You also grant NCQA authority to video and/or audio record and transcribe the Program for reproduction and use in future Programs. NCQA will own all rights, title, including copyright, in the finished recording and any publication of the Program and future materials.
NCQA MAKES NO WARRANTY TO YOU, EXPRESS OR IMPLIED, WITH RESPECT TO INFORMATION OR MATERIALS DELIVERED PURSUANT TO THIS AGREEMENT OR ANY PROGRAM, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ANY WARRANTY THAT THE PROGRAM WILL BE FREE FROM INFRINGEMENT OF PATENTS, COPYRIGHTS, TRADEMARKS, TRADE SECRETS OR OTHER RIGHTS OF THIRD PARTIES AND ANY WARRANTY AS TO THE ACCURACY QUALITY, RELIABILITY, SUITABILITY, COMPLETENESS, TRUTHFULNESS, USEFULNESS, OR EFFECTIVENESS OF THE PROGRAM.
Limitation of Liability
THE LIABILITY OF NCQA SHALL OTHERWISE BE LIMITED TO ACTUAL AND DIRECT DAMAGES, NOT TO EXCEED $1,000.
YOUR LIABILITY TO NCQA ARISING UNDER THIS AGREEMENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE SHALL BE LIMITED TO ACTUAL AND DIRECT DAMAGES. YOU SHALL HAVE NO LIABILITY FOR INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER INDIRECT DAMAGES ARISING UNDER OR RELATED TO THIS AGREEMENT, WHETHER OR NOT YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Registration and Payment
Payment in full is required to process your registration. A separate registration form for each participant is required and must accompany your payment. An incomplete registration form may delay your registration. For faster processing, register online and pay with a credit card or by eCheck.
For payments by check, navigate to the desired event in the NCQA Education LMS (education.ncqa.org), click the register button, add the course to your cart, and checkout. On the checkout screen, select the Pay Later option. You will receive an email with an invoice and instructions to pay by check.
You may register multiple learners for an event using multi-user registration. To do so, navigate to the course page in the NCQA learning management system, click the Register tab, then click the link to register multiple participants. This option allows users to register multiple participants with one payment method. To register multiple participants with separate payments, users should use a separate individual or multi-user registration per payment method.
Registration and Confirmation
You will receive an e-mail confirmation when your registration has been processed. Do not make nonrefundable travel and hotel arrangements until you receive confirmation.
Access and Accommodations
Please submit disability accommodation and other special requests through my.ncqa.org at least 14 business days before the event.
After you receive confirmation, contact the facility where the seminar will be held to reserve your room. See individual seminar descriptions for location and contact information. We strongly recommend that you make reservations early; rooms and rates are based on facility availability. NCQA does not validate or reimburse for seminar parking. For seminars held at NCQA headquarters, see the list of hotels near NCQA.
NCQA offices are located at 1100 13th Street NW, Third Floor, Washington, DC 20005.
Casual business attire is appropriate. Meeting rooms tend to be cool. We recommend that you bring a sweater or light jacket.
If you have registered for a seminar and are unable to attend, you may designate a substitute registrant from your organization. To do so, log-in to the NCQA Education LMS (education.ncqa.org), navigate to the event you wish to substitute out of (My Account >> My Courses >> Pending Activities), and click the substitution request link on the “Take Course” tab. You will be prompted to enter the information of the Learner who will be taking your place. Substitution requests must be made before the first day of the seminar. We will send a confirmation e-mail to the substitute registrant within one-two business days.
If you cannot attend a seminar you have registered for, you may transfer your registration fee to another open NCQA seminar (space permitting). To do so, log-in to the NCQA Education LMS (education.ncqa.org), navigate to the event you wish to transfer out of (My Account >> My Courses >> Pending Activities), and click the transfer request link on the “Take Course” tab. You will be prompted to select the course you wish to transfer out of and enter information on the course you wish to transfer into. Transfer requests must be made at least 10 days before the start of the seminar. There is a $150 processing fee. Seminar selection must be made at the time of the transfer. Transfers may be made once only. NCQA cannot honor transfer request for online programs, special events and conferences. You will receive a confirmation e-mail within one -two business days. Do not make nonrefundable travel and hotel arrangements until you receive confirmation.
Seminar and Webinar Cancellations/Refunds
If you cannot attend a seminar or a live webinar for which you are registered, you may request a refund. To do so, log-in to the NCQA Education LMS (education.ncqa.org), navigate to the event you wish to cancel (My Account >> My Courses >> Pending Activities), and click the cancel request link on the “Take Course” tab. You will be prompted to select the course you wish to cancel.
Registrants who cancel more than 10 business days before a seminar, special event (Quality Innovation Series), or live webinar are entitled to a refund of the registration fee paid minus a processing fee. The processing fee is $150.00 for seminars and special events (Quality Innovation Series) and $25.00 for a single live webinar.
No refund will be given for on-demand eLearning events or for cancellations less than 10 business days prior to the start of a seminar, special event (Quality Innovation Series) or live webinar. Cancellation and refund policies are subject to change for special events and conferences.
NCQA Program Cancellation
In the event that an NCQA program is cancelled, NCQA is not responsible for airfare, hotel accommodations and/or other incurred costs.
Discounts must be requested at the time of purchase and cannot be applied retroactively or combined. If more than one discount applies, the greater discount will be given. Discounts may not be used for online programs or onsite training.
ACUG: Members of the NCQA Accreditation/Certification Users Group receive vouchers for discounts on NCQA seminars. Voucher criteria and discounts may vary and must be redeemed at enrollment. Contact us through my.ncqa.org with questions or to request your discount.
CCE Team Discount: When a CCE registers at the full price for a live CCE Quarterly Webinar, one or more CCEs from the same organization are eligible to receive a discount when they register for the same webinar. Submit requests through my.ncqa.org after the first CCE registers at the full price. Include the name and email address for all CCEs who want to register at the discounted rate; NCQA will email them a discount code. Requests must be made at least 24 hours before the posted webinar start time.
Certified HEDIS Auditors: Certified HEDIS Auditors are eligible for a 10% discount on NCQA seminars. Vouchers may not be used for online programs or onsite trainings. Contact us through my.ncqa.org with questions or to request your discount.
Early Bird: Early bird discounts are applied automatically at checkout for eligible events. Use the “Find Possible Discounts” button to refresh available discounts after changing/adding registration information on the checkout page.
Government: Employees of federal, state and local governments receive a 25% discount. The discount is applied automatically at checkout for eligible learners with a .gov, .mil or .us email address. Use the “Find Possible Discounts” button to refresh available discounts after changing/adding registration information on the checkout page.
Other government employees: E-mail a letter on agency letterhead to firstname.lastname@example.org, or fax it to 202-955-3531, stating that you are a federal, state or local government employee. The letter must be received before you register for an event. The discount is not retroactive.
HUG: Members of the NCQA HEDIS Users Group receive vouchers for discounts on NCQA seminars. Voucher criteria and discounts may vary, and must be redeemed at enrollment. Vouchers may not be used for online programs or onsite training. Contact us through my.ncqa.org with questions or to request your discount.
Team: Register three or more individuals from your organization at the same time, for the same seminar, with one payment method, and each will receive a 15% discount. To apply the discount, use the multi-user registration link on the course registration page. The 15% discount will be applied automatically at checkout.
Note: If one or more registrant cancels before the seminar, the 15% discount will no longer apply, and each remaining registrant must pay the 15% difference before the start of the seminar.