Health Plan Accreditation (HPA)
Learn how to measure, analyze, report and improve health care quality. Courses prepare quality improvement staff for the NCQA Accreditation process, including program standards, the survey process, and documentation preparation.
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Member Experience for Health Plan Accreditation
Self-paced
Expires: June 30, 2026
Through this course, presenters will provide you with insight to interpret the requirements, navigate the standards, and avoid misconceptions. Built on more than 25 years of experience, NCQA Health Plan Accreditation
The Fundamentals of Health Plan Accreditation (HPA) Updates
Self Paced
Expires: June 30, 2026
Built on more than 25 years of experience, NCQA Health Plan Accreditation provides a rigorous and all-inclusive outline for quality improvement and measurement. If you are new to NCQA or Health Plan Accreditation, th
Health Plan Accreditation: 2025 Updates Self-paced Series
Self-paced
Expires June 30, 2026
Content within this course includes both fundamental requirements across all versions of Health Plan Accreditation (HPA) and releases for HPA’s Standards Year 2025 version.
Accreditation Readiness: Sustaining Performance between Surveys (Self-paced)
Self-paced
Expires: December 31, 2025
Sustaining and improving performance between NCQA surveys helps health care organizations by reducing rework, preventing timeline bottlenecks and controlling staff burnout.
Explaining Utilization Management (UM) for HPA
Self-paced
Expires: June 30, 2026
NCQA Health Plan Accreditation (HPA) is the only program in the industry that bases results on clinical performance and consumer experience (HEDIS® and CAHPS®).
The Managed Behavioral Health Organization (MBHO) Primer
Self Paced
Expires: October 31, 2025
Increasingly, behavioral health care plays a key role in the growing need to deliver care that incorporates medical, behavioral and social risk factors. As the need for behavioral health care grows, so too does th
Navigating NCQA Delegation
Self Paced
Expires: June 30,2025
Want to know what Delegation means to NCQA and familiarize yourself with the nuances?
Advanced Delegation: Maintaining Successful Relationships
Self Paced
Expires: June 30, 2025
In this interactive course, faculty will lead learners through prevalent issues and opportunities to enable harmonious coordination between health plans and delegates.
All About Delegation: Understanding the Nuts and Bolts
Self Paced Bundle
Expires: June 30, 2025
Faculty will walk through the Introduction to Delegation and Advanced Delegation courses.
Harnessing the Power of Diagnostic Data to Support CM, QI
Self Paced
Expires: September 13, 2025
This session discusses the often-overlooked availability and use of lab data to target and support improvements in health care delivery, and reduce costs, while optimizing performance in the PCMH model of care.