Quality Matters

Navigating the Future of Better Health Care Explore the forefront of health care excellence with Quality Matters, the NCQA podcast that delves into digital transformation, health equity, and quality standards, offering actionable insights for industry leaders and innovators.

Another great listen: Quality Talks with Peggy O'Kane

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The Latest

EPISODE
34
One in Four: Making Disability a Quality Priority
December 10, 2025 |22:29
Rupa Valdez, PhD
Professor, University of Virginia
Liz Ryder

Assistant Director, Product Management, NCQA
Polina Lissin
Senior Healthcare Analyst, NCQA
For years, many health care systems have overlooked people with disabilities. But now that's changing.
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EPISODE
33
How to Know if Your Virtual Care is High Quality
November 12, 2025 |20:30
Misty Milby
Vice President, Clinical Business Development, Everlywell
Claire Mendelson
Product Manager, NCQA

This episode of Quality Matters features Misty Milby, VP of Clinical Business Development at Everlywell, and Claire Mendelson, Product Manager at NCQA. To illuminate what makes virtual care safe, effective and sustainable, Misty and Claire unpack NCQA’s new Virtual Care Accreditation program. They explore five essential standards that define excellence in virtual primary and urgent […]

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EPISODE
32
How To Make Behavioral Healthcare Better
October 2, 2025 |16:53
Katherine Hobbs, MD, MPH
CEO, Author Health

This episode of Quality Matters features Kate Hobbs, CEO of the behavioral healthcare services company, Author Health. Aiming to help listeners navigate behavioral healthcare’s complexities, Kate outlines four essential dimensions of the field. She also explores how validated clinical tools and emerging technologies, such as wearables, can help measure what matters in behavioral health. She […]

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EPISODE
31
AI’s Place in a Quality World
September 11, 2025 |20:26
Josh Wymer, DNP
Chief Health Information & Data Strategy Officer, State of Missouri Health Data Consortium

In this episode of Quality Matters, host Andy Reynolds is joined by Josh Wymer, Chief Health Information and Data Strategy Officer for the State of Missouri Health Data Consortium. Together, they explore how Missouri is building a smarter health care system that uses AI not just to automate care, but to elevate it. Drawing on […]

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EPISODE
30
What the Quest for Data Quality is Really About
August 20, 2025 |17:20
John D'Amore
Owner, More Informatics

In this episode of Quality Matters, health IT veteran and standards-editor John D’Amore joins host Andy Reynolds to unpack the deeper purpose behind the push to improve data quality. Drawing on decades of experience, from startups and academic research to national standards and consulting, John explains why the real goal isn’t just clean data or […]

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