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Quality Matters

Navigating the Future of Better Health Care Explore the forefront of health care excellence with Quality Matters, the NCQA podcast that delves into digital transformation, health equity, and quality standards, offering actionable insights for industry leaders and innovators.

Another great listen: Quality Talks with Peggy O'Kane

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The Latest

EPISODE
29
CQL and FHIR: Myths, Misunderstandings and More
July 23, 2025 |20:01
Bryn Rhodes
Director of Standards Strategy, Smile Digital Health
Rob Reynolds
Vice President of Clinical Reasoning, Smile Digital Health
Clinical Quality Language and Fast Healthcare Interoperability Resources are technology standards that have existed for years.

But myths and misconceptions about CQL and FHIR persist.


Experts from Smile Digital Health help us distinguish fact from fiction.
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EPISODE
28
The CGM Era: A New Approach to Diabetes Care
July 10, 2025 |20:31
Richard Bergenstal, MD
Executive Director, International Diabetes Center

In this episode of Quality Matters, Dr. Richard Bergenstal, Executive Director of the International Diabetes Center, joins host Andy Reynolds to explore the evolving landscape of diabetes care—from the legacy of A1C to the promise of continuous glucose monitoring (CGM). Rich shares lessons from decades of clinical leadership, research and quality improvement, including his advisory […]

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EPISODE
27
A New Approach to an Old Problem: Tobacco
June 25, 2025 |18:41
Jules Reich
Senior Healthcare Analyst in Population Health, NCQA
Grace Glennon
Director of Digital Quality Informatics, NCQA

In this episode of Quality Matters, Jules Reich, NCQA Senior Health Care Analyst in Population Health, and Grace Glennon, NCQA Director of Digital Quality Informatics, discuss a new HEDIS® measure that modernizes tobacco use screening and efforts to help users quit.  The measure, Tobacco Use Screening and Cessation Intervention (TSC-E), replaces an outdated, survey-based approach. […]

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EPISODE
26
Getting to the Root of Two Popular Behavioral Health Ideas
June 11, 2025 |20:24
Julie Seibert, PhD
Assistant Vice President for Behavioral Health, NCQA

In this episode of Quality Matters, Julie Seibert, Assistant Vice President of Behavioral Health at NCQA, joins host Andy Reynolds to explore the rise of—and the relationship between—two trends in behavioral health: measurement-informed care and peer support. Julie breaks down how these strategies improve outcomes, engage patients and close gaps in access and accountability. Listen […]

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EPISODE
25
Reimagining Respiration: The Quest for Better Asthma Care
May 28, 2025 |22:47
Tonya Winders, MBA
President & CEO, GAAPP

In this episode of Quality Matters, Tonya Winders, President and CEO of the Global Allergy and Airways Patient Platform (GAAPP), joins host Andy Reynolds to unpack the diagnosis and care gaps that plague asthma treatment—from delayed access to spirometry, to underuse of biologics. Tonya explains what high-quality, patient-centered asthma care requires, and what health care […]

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