Quality Matters

Navigating the Future of Better Health Care Explore the forefront of health care excellence with Quality Matters, the NCQA podcast that delves into digital transformation, health equity, and quality standards, offering actionable insights for industry leaders and innovators.

Another great listen: Quality Talks with Peggy O'Kane

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The Latest

EPISODE
35
What’s New and What’s Next for Primary Care
January 14, 2026 |20:25
Karen Johnson
Vice President, Practice Advancement, American Academy of Family Physicians (AAFP)
Jeff Sitko
Assistant Vice President, Product Management, NCQA
For years, primary care has been at the heart of quality improvement. 

But with so much changing in healthcare, how should primary care evolve?
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EPISODE
34
One in Four: Making Disability a Quality Priority
December 10, 2025 |22:29
Rupa Valdez, PhD
Professor, University of Virginia
Liz Ryder

Assistant Director, Product Management, NCQA
Polina Lissin
Senior Healthcare Analyst, NCQA

This episode of Quality Matters features Rupa Valdez, Professor at the University of Virginia; Polina Lissin, NCQA Senior Healthcare Analyst; and Elizabeth Ryder, NCQA Assistant Director of Product Management. Together, they unpack the meaning of disability in health care, the importance of self-identification and how NCQA is working to improve outcomes for people with disabilities. […]

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EPISODE
33
How to Know if Your Virtual Care is High Quality
November 12, 2025 |20:30
Misty Milby
Vice President, Clinical Business Development, Everlywell
Claire Mendelson
Product Manager, NCQA

This episode of Quality Matters features Misty Milby, VP of Clinical Business Development at Everlywell, and Claire Mendelson, Product Manager at NCQA. To illuminate what makes virtual care safe, effective and sustainable, Misty and Claire unpack NCQA’s new Virtual Care Accreditation program. They explore five essential standards that define excellence in virtual primary and urgent […]

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EPISODE
32
How To Make Behavioral Healthcare Better
October 2, 2025 |16:53
Katherine Hobbs, MD, MPH
CEO, Author Health

This episode of Quality Matters features Kate Hobbs, CEO of the behavioral healthcare services company, Author Health. Aiming to help listeners navigate behavioral healthcare’s complexities, Kate outlines four essential dimensions of the field. She also explores how validated clinical tools and emerging technologies, such as wearables, can help measure what matters in behavioral health. She […]

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EPISODE
31
AI’s Place in a Quality World
September 11, 2025 |20:26
Josh Wymer, DNP
Chief Health Information & Data Strategy Officer, State of Missouri Health Data Consortium

In this episode of Quality Matters, host Andy Reynolds is joined by Josh Wymer, Chief Health Information and Data Strategy Officer for the State of Missouri Health Data Consortium. Together, they explore how Missouri is building a smarter health care system that uses AI not just to automate care, but to elevate it. Drawing on […]

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