Quality Matters

Navigating the Future of Better Health Care Explore the forefront of health care excellence with Quality Matters, the NCQA podcast that delves into digital transformation, health equity, and quality standards, offering actionable insights for industry leaders and innovators.

Another great listen: Quality Talks with Peggy O'Kane

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The Latest

EPISODE
36
Beyond the App: What Meaningful Digital Engagement Really Looks Like
June 11, 2026
Peter Robertson 
Senior Director, Practice Transformation, California Quality Collaborative
Kevin Masci 
Senior Director of Clinical Affairs, Omada Health
Brandee Hicks
Patient Representative & Public Health Researcher
Digital health programs are everywhere, but how do we know whether patients are truly engaged and benefiting from them?
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EPISODE
35
What’s New and What’s Next for Primary Care
January 14, 2026 |20:25
Karen Johnson
Vice President, Practice Advancement, American Academy of Family Physicians (AAFP)
Jeff Sitko
Assistant Vice President, Product Management, NCQA

This episode of Quality Matters examines primary care’s evolving role, and features Karen Johnson of the American Academy of Family Physicians and Jeff Sitko of NCQA.  Karen and Jeff outline primary care’s distinguishing focus on patient relationships, the strain on the primary care workforce and technology’s promise to ease burdens. The discussion connects the dots […]

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EPISODE
34
One in Four: Making Disability a Quality Priority
December 10, 2025 |22:29
Rupa Valdez, PhD
Professor, University of Virginia
Liz Ryder

Assistant Director, Product Management, NCQA
Polina Lissin
Senior Healthcare Analyst, NCQA

This episode of Quality Matters features Rupa Valdez, Professor at the University of Virginia; Polina Lissin, NCQA Senior Healthcare Analyst; and Elizabeth Ryder, NCQA Assistant Director of Product Management. Together, they unpack the meaning of disability in health care, the importance of self-identification and how NCQA is working to improve outcomes for people with disabilities. […]

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EPISODE
33
How to Know if Your Virtual Care is High Quality
November 12, 2025 |20:30
Misty Milby
Vice President, Clinical Business Development, Everlywell
Claire Mendelson
Product Manager, NCQA

This episode of Quality Matters features Misty Milby, VP of Clinical Business Development at Everlywell, and Claire Mendelson, Product Manager at NCQA. To illuminate what makes virtual care safe, effective and sustainable, Misty and Claire unpack NCQA’s new Virtual Care Accreditation program. They explore five essential standards that define excellence in virtual primary and urgent […]

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EPISODE
32
How To Make Behavioral Healthcare Better
October 2, 2025 |16:53
Katherine Hobbs, MD, MPH
CEO, Author Health

This episode of Quality Matters features Kate Hobbs, CEO of the behavioral healthcare services company, Author Health. Aiming to help listeners navigate behavioral healthcare’s complexities, Kate outlines four essential dimensions of the field. She also explores how validated clinical tools and emerging technologies, such as wearables, can help measure what matters in behavioral health. She […]

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