Hospital President: Health Equity Verifies Quality
When you’re a Nigerian immigrant who went from being a safety-net hospital patient to hospital president, how do you think about health equity? We get answers to that question from Tosan Boyo, President of Sutter Health East Bay Market, in California. Tosan previews his keynote remarks on health equity at the NCQA Health Innovation 2024.
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About The Guest
Tosan O. Boyo is President of the East Bay Market at Sutter Health. He leads six Hospitals, 15 Ambulatory Centers, four Surgery Centers and 9,000 staff and physicians that care for 500,000 patients across Alameda, Contra Costa and Solano Counties. Tosan is an elected Board Member for the Institute of Healthcare Improvement, serving as Governance Chair.
Tosan recently served as Senior Vice President of Hospital Operations at John Muir Health, which ranked in the Top 10 Hospitals in California, according to US News and World Report. In this role, Tosan led continuous improvement across Walnut Creek Medical Center, Concord Medical Center and JMH Behavioral Health Center. During his tenure, Tosan received the Regent’s Award for Executive of the Year by the California Association of Healthcare Leaders.
Episode Description
Fundamentally, delivering high quality outcomes is always the priority. With that thesis being a foundation, how are we ensuring that every patient is achieving the high quality outcome?
We verify that by saying, let’s stratify your outcome metrics by race and ensure that race is not a factor, that one population is not getting the same high quality outcome. Let’s do it by language and ensure that language is not a barrier to access and not a barrier to following the instructions that you get from a physician. Let’s verify by zip code to understand socioeconomic status. How are we ensuring that regardless of zip code you are getting the best care?
These are different ways we can verify we are living up to the priority to deliver high quality outcomes.
Timestamps
(00:57) Tosan Boyo’s Journey into Health Care
(02:58) Defining Health Equity and Its Importance
(09:59) Building Trust and Community Relationships
(15:25) The Future of Health Equity
(18:45) The 2024 NCQA Health Innovation Summit