In a CAP Survey, organizations must undergo file review to demonstrate evidence that the required CAP was implemented and adopted into normal business processes. Following the final full survey Accreditation status report date:
- Within 30 days, organizations must submit their documented CAP which addresses all findings.
- Within 6 months, organizations must undergo CAP survey, scheduled by NCQA.
For CAP Surveys prior to July 1, 2021, organizations may select one of two options:
- Request that the CAP Survey be delayed. NCQA will work with the organization to assess the need and determine the length of the delay. The look-back period for the survey will be six months. The organization’s current status, with CAP modifier, will remain until completion of the CAP Survey.
- Submit files from the applicable look-back period based on the submission date for the CAP Survey, including files from March 1, 2020 – June 30, 2022. File review will be based on all files available and normal file review rules will apply.
Surveyors will document and explain the organization’s failure to meet requirements due to COVID-19 for ROC review.