Quality Matters

Navigating the Future of Better Health Care Explore the forefront of health care excellence with Quality Matters, the NCQA podcast that delves into digital transformation, health equity, and quality standards, offering actionable insights for industry leaders and innovators.

Another great listen: Quality Talks with Peggy O'Kane

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The Latest

EPISODE
39
Highlights From the 2026 NCQA Health Innovation Summit
November 12, 2026 |41:41
Vivek Garg Vivek Garg, MD, MBA President and CEO, NCQA
Dora Hughes Dora Hughes, MD, MPH Chief Medical Officer and Director of the Center for Clinical Standards and Quality, Centers for Medicare & Medicaid Services (CMS)
Ari Robicsek Ari Robicsek, MD Chief Medical Officer, NCQA
Shiv Rao Shiv Rao, MD Co-Founder and CEO, Abridge
Mark Sendak Mark Sendak, MD, MPP Founder and CEO, Vega Health
Daniel Yang Daniel Yang, MD Vice President of AI and Emerging Technologies, Kaiser Permanente
Quality’s next chapter will be defined by focus, alignment and measurable improvement. Hear how leaders from NCQA, CMS and the health care technology community are working to modernize quality, reduce burden and turn AI’s potential into better outcomes for patients.
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PART
02
Miniseries | Data Quality Perspectives
Quality Is Only as Good as the Data Behind It
November 3, 2026 |13:15
Burke Burnett Burke Burnett Director, Market Engagement & Growth, NCQA
Vik Wadhwani headshot Vik Wadhwani Chief Product & Transformation Officer, NCQA

In Episode 2 of Data Quality Perspectives, host Burke Burnett sits down with NCQA Chief Product and Transformation Officer Vik Wadhwani to examine why modernizing quality measures is not enough on its own. The conversation explores how standards such as FHIR make data easier to exchange, but do not automatically make it trustworthy. Even a […]

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PART
01
Miniseries | Data Quality Perspectives
Why Doesn’t Healthcare Trust Its Own Data?
October 14, 2026 |1:01
Burke Burnett Burke Burnett Director, Market Engagement & Growth, NCQA
Vik Wadhwani headshot Vik Wadhwani Chief Product & Transformation Officer, NCQA
David Kendrick David Kendrick, MD, MPH, FACP Chair, Department of Medical Informatics, University of Oklahoma School of Community Medicine

In the premiere of Data Quality Perspectives, host Burke Burnett explores a fundamental question: Why doesn’t healthcare trust its own data? He is joined by NCQA Chief Product and Transformation Officer Vik Wadhwani and physician, engineer and clinical informaticist Dr. David Kendrick. Together, they examine how health care’s dependence on data has outgrown trust models […]

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EPISODE
38
Aging Together: Why Age-Friendly Care Is Everyone’s Future
September 24, 2026 |43:37
Rani Snyder Rani Snyder President, The John A. Hartford Foundation
Eric Cahow Eric Cahow Vice President, Government Markets Performance, Independence Blue Cross
Dave White Dave White Patient Advocate and Kidney Transplant Recipient

In this episode of Quality Matters, host Daniela Lawton explores how healthcare organizations can prepare for America’s rapidly growing older adult population through Age-Friendly Health Systems and the 4Ms framework: What Matters, Medication, Mentation and Mobility.  Joining the conversation are Rani Snyder, president of The John A. Hartford Foundation, and Eric Cahow, vice president of […]

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EPISODE
37
Credentialing: The Unsung Hero of Healthcare Quality
July 8, 2026 |44:20
Greg Smith Director of Operations, Evernorth Health Services
Sharon Meers President and Co-Founder, Midi Health
Carroll Schreibman Midi Health Patient

In this episode of Quality Matters, host Tsveta Polhemus sits down with Sharon Meers, co-founder and president of Midi Health, and Greg Smith, director of operations at Evernorth Health Services, to explore an often-overlooked challenge affecting patient access to care: credentialing.  As healthcare becomes increasingly virtual and multi-state, traditional credentialing systems are struggling to keep […]

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