FAQ Directory: Patient-Centered Medical Home (PCMH)

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5.22.2018 AC 03 May practices refer patients to an associated urgent care site or facility for care outside regular business hours?

Yes. Practices may refer patients to associated urgent care sites or facilities (i.e., facilities with which the practice has a relationship or an agreement to work together) to meet AC 03, but must provide a documented process demonstrating how patients are referred to facilities for scheduled routine and urgent appointments. The facility must have access to patient medical records outside regular business hours.

PCMH 2017