This chapter features Accredited plans and Recognized practices that have implemented leading-edge strategies to improve both quality and value through a variety of initiatives.

The pandemic bolstered the case for accelerating the move to value-based payment models. Entities in value-based models that focus on population health and accountability already had systems of care in place and were able to quickly adapt.

The Quality Innovation Series is a collection of educational activities on a variety of topics. The All Access Series Pass provides the entire comprehensive curriculum of sessions for the whole Series.

This course presents a panel discussion about the telehealth experiences of a provider and patient/patient advocates, from when an appointment is made through the after-visit follow-up.

When COVID-19 emerged as a threat to public health, telehealth became indispensable for maintaining a functioning health care system.

This chapter draws attention to the critical issue of our country’s strained (and drained) behavioral healthcare resources.

The COVID-19 pandemic has highlighted the urgent need for tools to better identify and address health disparities and under-performance throughout the health care system.

Digital quality measures (DQM) are digitalized versions of existing HEDIS measures—the same type of measure that health plans have used and reported on for three decades. DQMs are key to unlocking the potential of a reimagined quality enterprise.

Quality Innovation Series 2021 Chapter: Measurement and Reporting
Subject matter experts will provide an overview of new HEDIS measures, updates to existing measures and measures that are being retired—including the rationale behind retiring measures and