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Inside Health Care #112: Patient Focus, Equity Lensing, and Next Steps for Long-Term Services and Supports

August 16, 2023 · David J. Smolar

In this episode of “Inside Health Care,” we talk digital transformation with a prominent medical informaticist. Then, we hear a conversation on NCQA’s long-term services and supports programs, a.k.a. LTSS, from a long-time accredited managed care supporter.

John Glaser

John Glaser

Dr. John Glaser is Executive in Residence at Harvard Medical School Executive Education. Previously he was Chief Executive Officer of Siemens Health Services. He is former Chair of the Global Agenda Council on Digital Health in the World Economic Forum, and former Senior Advisor to the Office of the National Coordinator for Health Information Technology. He’s also a member of NCQA’s Board of Directors.
Dr. Glaser will also be at NCQA’s second annual Health Innovation Summit in October 2023. In addition to helping open the Summit, he’ll sit on a C-suite panel alongside NCQA President Peggy O’Kane and other industry leaders, discussing, among other things, the transition to a digital health ecosystem.


Nicole McLean

Nicole McLean

Centene is the largest Medicaid Managed Care Organization in the U.S., as well as the largest carrier on the Health Insurance Marketplace.

Nicole McLean is an accreditation manager for Centene, and she spends much of her time working with NCQA on our LTSS programs. But which services are included in LTSS? What could they be? Well, as Nicole will tell you, in order to evaluate which services and supports people need, you first have to learn about…the patient.


Later in our Fast Facts segment, we observe August as National Immunization Awareness Month. First, we present some tips from the CDC for providers’ offices on how to talk about vaccinations to young patients and their families. We also mention NCQA’s HEDIS “Childhood Immunization Status” measure.

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