Quality Matters

Navigating the Future of Better Health Care Explore the forefront of health care excellence with Quality Matters, the NCQA podcast that delves into digital transformation, health equity, and quality standards, offering actionable insights for industry leaders and innovators.

Another great listen: Quality Talks with Peggy O'Kane

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The Latest

PART
01
Miniseries | Data Quality Perspectives
Why Doesn’t Healthcare Trust Its Own Data?
October 14, 2026 |1:01
Burke Burnett
Director, Market Engagement and Growth, NCQA
Vik Wadhwani headshot
Vik Wadhwani
Chief Product and Transformation Officer, NCQA
David Kendrick, MD, MPH, FACP
Chair, Department of Medical Informatics, University of Oklahoma School of Community Medicine
Health care depends on data for decisions that affect care, cost and innovation. Learn why fragmented, incomplete information creates a trust deficit, and what leaders can do to build confidence in the data powering quality measurement, value-based care and AI.
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EPISODE
38
Aging Together: Why Age-Friendly Care Is Everyone’s Future
September 24, 2026 |43:37
Rani Snyder
Rani Snyder
President, The John A. Hartford Foundation
Eric Cahow
Eric Cahow
Vice President, Government Markets Performance, Independence Blue Cross
Dave White
Dave White
Patient Advocate and Kidney Transplant Recipient

In this episode of Quality Matters, host Daniela Lawton explores how healthcare organizations can prepare for America’s rapidly growing older adult population through Age-Friendly Health Systems and the 4Ms framework: What Matters, Medication, Mentation and Mobility.  Joining the conversation are Rani Snyder, president of The John A. Hartford Foundation, and Eric Cahow, vice president of […]

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EPISODE
37
Credentialing: The Unsung Hero of Healthcare Quality
July 8, 2026 |44:20
Greg Smith
Director of Operations, Evernorth Health Services
Sharon Meers
President and Co-Founder, Midi Health
Carroll Schreibman
Midi Health Patient

In this episode of Quality Matters, host Tsveta Polhemus sits down with Sharon Meers, co-founder and president of Midi Health, and Greg Smith, director of operations at Evernorth Health Services, to explore an often-overlooked challenge affecting patient access to care: credentialing.  As healthcare becomes increasingly virtual and multi-state, traditional credentialing systems are struggling to keep […]

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EPISODE
36
Beyond the App: What Meaningful Digital Engagement Really Looks Like
June 11, 2026 |47:05
Peter Robertson 
Senior Director, Practice Transformation, California Quality Collaborative
Kevin Masci 
Senior Director of Clinical Affairs, Omada Health
Brandee Hicks
Patient Representative & Public Health Researcher

In this episode of Quality Matters, Rachel Harrington, NCQA’s Senior Product Strategist is the guest host for an engaging discussion with Peter Robertson, Senior Director of Practice Transformation at the California Quality Collaborative, Kevin Masci, Senior Director of Clinical Affairs at Omada Health, and Brandee Hicks, a patient representative and public health researcher. Together, they explore what it takes for digitally enabled wellness and condition management solutions to truly improve health outcomes—and what […]

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EPISODE
35
What’s New and What’s Next for Primary Care
January 14, 2026 |20:25
Karen Johnson
Vice President, Practice Advancement, American Academy of Family Physicians (AAFP)
Jeff Sitko
Assistant Vice President, Product Management, NCQA

This episode of Quality Matters examines primary care’s evolving role, and features Karen Johnson of the American Academy of Family Physicians and Jeff Sitko of NCQA.  Karen and Jeff outline primary care’s distinguishing focus on patient relationships, the strain on the primary care workforce and technology’s promise to ease burdens. The discussion connects the dots […]

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