Purpose
NCQA uses SMS text messaging solely to support multi-factor authentication (MFA), identity verification, account recovery, and account security. By providing your mobile phone number and enrolling in SMS-based MFA, you consent to receive SMS messages from NCQA for authentication and account security purposes.
| Messaging Program | NCQA SMS messages for multi-factor authentication and account security |
|---|---|
| Purpose | Delivery of one-time verification codes and account security messages only. |
| Marketing | NCQA does not use SMS MFA phone numbers for marketing or promotional text messages. |
| Frequency | Message frequency varies based on account activity and authentication needs. |
| Rates | Message and data rates may apply according to the user’s wireless carrier plan. |
| Support | Contact NCQA Support at support@ncqa.org for MFA or account access assistance. |
| Privacy Contact | Contact the NCQA Information Security Office at security@ncqa.org for questions about this notice. |
SMS Privacy Policy
Information We Collect
When you enroll in SMS-based MFA, NCQA may collect and process limited information necessary to provide authentication and account security messaging, including:
- Your mobile phone number
- The date and time of authentication attempts
- Information necessary to deliver one-time passcodes and security notifications
- Account identifiers associated with your NCQA account
How We Use Your Information
NCQA uses your phone number and related authentication information to:
- Deliver one-time MFA verification codes
- Verify your identity when accessing NCQA systems and services
- Support account recovery or other security-related actions
- Provide account security notifications related to account access
Marketing and Promotional Use
NCQA does not use your mobile phone number collected for SMS-based MFA for marketing or promotional text messages. Consent to receive SMS authentication messages is not a condition of purchasing goods or services from NCQA.
Sharing of Information
NCQA does not sell, rent, or share your mobile phone number with third parties or affiliates for marketing or promotional purposes.
Phone numbers may be shared only with trusted service providers that support SMS delivery, identity verification, and authentication services on NCQA’s behalf. These service providers are subject to contractual confidentiality, privacy, and security requirements.
Data Security
NCQA maintains administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Data Retention
NCQA retains phone numbers and authentication-related records only as long as necessary to support account security, operational requirements, legal obligations, and applicable records retention policies.
Your Choices
You may update or change your MFA method, subject to NCQA system requirements. Disabling SMS-based MFA may impact your ability to access certain NCQA systems and services if MFA is required for your account.
SMS Terms and Conditions
Consent to Receive Messages
By providing your mobile phone number and enrolling in SMS-based MFA, you agree to receive text messages from NCQA related to account authentication, identity verification, account recovery, and account security. You may opt-out of SMS-based MFA as described below.
Message Frequency
Message frequency varies based on account activity and authentication needs. Messages are typically sent when:
- Logging into a protected NCQA application
- Verifying your identity
- Completing account recovery or security-related actions
- Responding to security-related account activity
Message and Data Rates
Message and data rates may apply according to your wireless carrier plan. NCQA is not responsible for charges imposed by your mobile carrier.
Supported Carriers and Delivery
SMS delivery is dependent upon participating wireless carriers and network availability. NCQA does not guarantee message delivery or availability.
Opt-Out
You may reply STOP to opt out of SMS messages. Opting out will disable SMS-based multi-factor authentication and may affect your ability to access your account.
If SMS-based MFA is optional for your account, you may also discontinue SMS messages by contacting NCQA Support. If SMS-based MFA is required for access to certain services, opting out may prevent access to those services until another authentication method is configured.
Help
For assistance with MFA or account access issues, contact NCQA Support at support@ncqa.org or reply HELP for help.
Changes to These Terms
NCQA may update these Terms and this SMS Messaging Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.