FAQ Directory: Physician and Hospital Quality Certification

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9.15.2014 PHQ: Evidence for seeking input from consumer representatives What evidence must an organization provide to meet the requirement for seeking input from consumer representatives?

The organization must provide a documented process for seeking and receiving input from consumers or consumer groups, and provide reports or materials showing that feedback was solicited and received.
The solicitation must address measures included in the program and how information about physicians is reported.
NCQA defines “consumers” as a non-health care professionals who have, or would, utilize health care services. NCQA defines “consumer groups” as organizations that advocate for people who are actual or potential users of health care services.

PHQ 2013