Training & Technical Assistance for HRSA PCMH Support

SIGN UP FOR OFFICE HOURS

NCQA Office Hours—interactive technical assistance sessions—are held virtually each month.

• Key Process Review – Tuesday, May 27, 2025 @2:00pm ET
  During this webinar, NCQA will review the key processes needed to secure HRSA sponsorship to achieve and/or sustain PCMH recognition. We will discuss the Notice of Intent (NOI) process, how to use the HRSA discount code, and the importance of inputting an accurate grant number (HRSA-H code) and BPHC Site ID’s in Q-PASS.
  Register Now
• Annual Reporting Process Updates – Tuesday, June 17, 2025 @11:30am ET
  As part of maintaining your PCMH recognition, each year your practice will undergo an Annual Reporting process. You will attest to continuing to meet PCMH criteria and submit data and some documentation. This process is not as involved as initial recognition, but it maintains a practice’s recognition and encourages continuous improvement.
  Register Now
• File Management Review – Monday, June 30, 2025 @2:00pm ET
  In this office hours, we’ll review the mechanisms to provide data on care management processes during either a Transforming or Annual Reporting review, with an emphasis on the file review method to gather evidence directly from patient records (in a HIPAA compliant manner).
  Register Now

SIGN UP FOR NATIONAL TRAINING

• Check back later for upcoming National Trainings!

ON-DEMAND OFFICE HOURS

• Lessons from NCQA’s Annual Analysis of PCMH Performance – Tuesday, April 22, 2025
  During this webinar NCQA will review findings from its annual analysis comparing health center and private practice performance in PCMH Transforming Surveys, highlighting areas of key strength arising from the health center model.  By the end of this session you should have a better understanding of the trends NCQA sees in their PCMH centers and to use this information to see what would work in your health center.
• Behavioral Health Distinction – Tuesday, March 25, 2025
  In this office hours, we’ll discuss the Behavioral Health Distinction within the PCMH Recognition program, how health centers are among the most common recipients of this Distinction and how integrated behavioral health services are a key strength of the health center model.
• Review of Annual Reporting Standards – Tuesday, January 21, 2025
  As part of maintaining your PCMH recognition, each year your practice will undergo an Annual Reporting process. You will attest to continuing to meet PCMH criteria and submit data and some documentation. This process is not as involved as initial recognition, but it maintains a practice’s recognition and encourages continuous improvement.
• Understand NCQA Resources – December 17, 2024
  Thinking of getting PCMH Recognition for the first time or re-applying for Recognition after a lapse? We’ll cover resources that assist practices in assessing readiness for Recognition, planning their Recognition journey and gathering data to report during their survey. In this office hours, we’ll review those resources and give you a head start on your transformation journey.
• Care Management – November 12, 2024
  In this Office Hours, we’ll review sample Care Management plans in a HIPAA compliant way and walk through what NCQA considers to well thought out plans. This is a discussion based webinar so be prepared to participate!
• Standardized Measures: Prepare for next year’s reporting – October 17, 2024
  In this Office Hours, we’ll review the changes to the Standardized eCQM measures, review how to provide data and how to request custom measures.
• Update on 2025 Standards – August 13, 2024
  During this webinar, you’ll hear the NCQA team provide an overview of the 2025 PMCH standards; and provide answers to your questions.
• Behavioral Health Distinction – July 24, 2024
  During this webinar, you’ll hear from the NCQA team about how the Behavioral Health Distinction program can improve medical home operations and how health centers are already showing strengths in these areas.
• Annual Reporting Process Refresher – June 18, 2024
  As part of maintaining your PCMH recognition, each year your practice will undergo an Annual Reporting process. You will attest to continuing to meet PCMH criteria and submit data and some documentation. This process is not as involved as initial recognition, but it maintains a practice’s recognition and encourages continuous improvement.
• Technical Assistance Around Congenital Syphilis – May 21, 2024
  During this office hours we will see how the PCMH care model can be applied to emerging health issues that require immediate attention. In response to the surging number of syphilis and congenital syphilis cases nationwide, HHS is taking action to slow the spread with a focus on those most significantly impacted. Please join May’s Office Hours as we discuss early screening, diagnosis and treatment of congenital syphilis and how the PCMH care model can be utilized to address the issue.
• Key Process Review – April 16, 2024
  During this webinar, NCQA will review the key processes needed to secure HRSA sponsorship to achieve and/or sustain PCMH recognition. We will discuss the Notice of Intent (NOI) process, how to use the HRSA discount code, and the importance of inputting an accurate grant number (HRSA-H code) and BPHC Site ID’s in Q-PASS.
• Use of Standardized Measures in Annual Reporting – February 13, 2024
  Join NCQA as they review the 2024 standardized measure requirements for sites seeking to renew their recognition and will be able to answer any questions you may have about the process.
• PCMH Self Assessment – January 16, 2024
  Thinking of getting PCMH Recognition for the first time or re-applying for Recognition after a lapse? NCQA provides a number of resources, contained within the PCMH Standards & Guidelines, to help you assess gaps in your health center’s practices and begin formulating a plan of action to create, organize and present evidence that your center meets NCQA’s standards. In this office hours, we’ll review those resources and give you a head start on your transformation journey.
• File Management Review – November 16, 2023
  In this office hours, we’ll review the mechanisms to provide data on care management processes during either a Transforming or Annual Reporting review, with an emphasis on the file review method to gather evidence directly from patient records (in a HIPAA compliant manner).
• PCMH Behavioral Health Distinction – October 17, 2023
  In this office hours, we’ll discuss the Behavioral Health Distinction within the PCMH Recognition program, how health centers are among the most common recipients of this Distinction and how integrated behavioral health services are a key strength of the health center model.
• 2023 PCMH Requirements – August 8, 2023
  During this webinar, you’ll hear the NCQA team provide an overview of the 2023 PCMH requirements; and provide answers to your questions.
• Q-PASS Refresher and Q&A – April 4, 2023
  During this webinar, NCQA will provide an overview of recent updates to Q-PASS system.
• Understanding Workforce Needs – February 14, 2023
  During this webinar, NCQA will address health center workforce challenges, their impacts on center operations, and provide guidance from the PCMH standards on handling operations with resource constraints. Session will also include live polling and Q&A!
• Lessons Learned from the HRSA Coaching Pilot – March 15, 2023
  During this webinar NCQA will review lessons learned from HRSA PCMH Coaching pilot followed by live Q&A session.
• Health Center Strengths – January 10, 2023
  Featured Topic: Lessons from NCQA’s Annual Analysis of PCMH Performance
  During this webinar NCQA reviews findings from its annual analysis comparing health center and private practice performance in PCMH Transforming Surveys, highlighting areas of key strength arising from the health center model.
• Care Management in PCMH – December 12, 2022
  During this session NCQA staff discuss identifying patients for care management and how to establish a person-centered care plan for patients in care management that includes patient preference, functional/lifestyle goals, potential barriers and self-management.
• Q-PASS Process for HRSA Look- Alikes (LALs) – October 12, 2022
  During this session, NCQA staff will provide an overview and live demonstration of the Quality Assessment Performance System (Q-PASS) for Look-Alikes (LAL). The demonstration will include how LALs can complete the enrollment process and use the HRSA sponsor code for payment.

ON-DEMAND NATIONAL TRAINING

• Value Based Care – September 17, 2024
  This training features how the Patient-Centered Medical Home model can help health centers engage patients to ensure routine preventive services, like cancer screenings, are back on track following the crisis of the COVID pandemic. You’ll hear from staff members at Stigler Health talk about their experiences with Value Based Care and NCQA staff will present on how this can benefit NCQA PCMH certified health organizations.
• Care Management and PCMH – June 4, 2024
  Learn the importance of Care Management in the PCMH model and hear from staff about the role it plays in PMCH Recognition. In this training NCQA staff will delve into topics like the creation and maintenance of care plans and the use of NCQA’s file review process to assess your practice’s care management operations and provide evidence that you’re meeting criteria.
• Care Management – September 12, 2023
  Care management is an important aspect of the PCMH model. It is also a resource-intensive feature of a medical practice that can be negatively impacted by staffing shortages, resource limitations and pandemic challenges. In this training, which focuses on community health centers, NCQA staff review core and elective criteria, and an experienced PCMH CCE provides guidance and tips that can help a practice’s care management services both meet NCQA standards and provide superior patient care and engagement.
• PCMH Video Series Premiere – November 14, 2022
  This training focused on the HRSA sponsored video series on PCMH Recognition for Health Centers. The videos were created in 2022 and highlighted health centers demonstrating the attributes and principals defined by the PCMH Recognition program.
• Kidney Health Resources – September 19, 2022
  Chronic kidney disease (CKD) is a common, but under-recognized condition affecting over 37 million adults in the US. NCQA, along with CMS Office of Minority Health and Bayer Pharmaceuticals, created resources to improve the quality of care for patients with CKD. Join us for a walk through and discussion of the available resources.
  
• Person-Centered Outcomes – March 2022
  Individuals’ priorities and health goals should guide their care. However, most existing care approaches do not effectively take into consideration what is most important to the individual. Through exploratory research, NCQA identified a promising approach for developing individualized outcomes—person-driven outcomes.
  

HEALTH CENTERS AND ANIMATED VIDEOS

The Health Center Perspective on PCMH

• Cahaba Medical Care
• California and North Carolina’s Primary Care Association
• Grace Health
• Migrant Health Center (Spanish Version)
• Penobscot Community Health Care
• Piedmont Health
• Shasta Community Health Center

Animated Videos on Key PCMH Recognition Processes and Systems

• Value of PCMH
• Key Processes Explained

NCQA PCMH CONTENT EXPERT CERTIFICATION

The NCQA PCMH Content Expert Certification program certifies individuals who demonstrate comprehensive knowledge of the patient-centered medical home model of care and the NCQA PCMH Recognition program, including mastery of the NCQA concepts, criteria and the PCMH Recognition process.

If you are interested in pursuing the CCE credential, you can find the handbook and information at Certified Content Expert (CCE) – NCQA.

Who Are CCEs?

• PCMH staff and consultants who have demonstrated in-depth knowledge of the requirements, the enrollment process and the evidence needed to earn PCMH Recognition.
• Many PCA staff are CCEs.
• Certified CCE Program and Directory.