Education & Training: Health Resources Services Administration (HRSA)

NCQA’s Government Recognition Initiative & Projects (GRIP) team provides training and technical assistance for Federally Qualified Health Centers (FQHCs). Both online training and teleconferences are available.

Online Training

Q-PASS Q&A – Occurring monthly, NCQA staff answer your questions about the Q-PASS system and discuss system changes and updates.

PCMH Office Hours – This interactive forum is designed to address customer questions related to PCMH standards, the application and survey process. NCQA staff will respond to questions live!

• PCMH Office Hours – September 7, 2023 @ 11:00am EST
  Featured Topic: Value Based Care & PCMH
  In this Office Hours, we’ll discuss how the PCMH model’s emphasis on a team-based approach to care, proactive population & care management for complex cases and emphasis on quality improvement can help ensure health centers are ready & able to succeed under value based contracting arrangements.
• PCMH Office Hours – October 17, 2023 @ 11:00am EST
  Featured Topic: PCMH Behavioral Health Distinction
  In this office hours, we’ll discuss the Behavioral Health Distinction within the PCMH Recognition program, how health centers are among the most common recipients of this Distinction and how integrated behavioral health services are a key strength of the health center model.

Recording

• PCMH Office Hours – August 8, 2023
  Featured Topic: 2023 PCMH Requirements
  During this webinar, you’ll hear the NCQA team provide an overview of the 2023 PMCH requirements; and provide answers to your questions.
• PCMH Office Hours – June 13, 2023
  Featured Topic: HRSA Code Use – How has the end of the COVID-19 public health emergency (PHE) impacted your center?
  CMS used a combination of emergency waivers and broad flexibilities to ensure access to care and give health care providers the flexibilities needed to respond to COVID-19 and help keep people safer. In May many of these waivers and broad flexibilities will terminate with the end of PHE. This webinar will provide an opportunity to learn about the impact this may have on your center and provide a space to share solutions.
• PCMH Office Hours – May 9, 2023
  Featured Topic: Key Processes Refresher
  During this webinar, NCQA will review the key processes needed to secure HRSA sponsorship to achieve and/or sustain PCMH recognition. We will discuss the Notice of Intent (NOI) process, how to use the HRSA discount code, and the importance of inputting an accurate grant number (HRSA-H code) and BPHC Site ID’s in Q-PASS.
  View the slides from this webinar here.
• PCMH Office Hours – April 4, 2023
  Featured Topic: Q-PASS Refresher and Q&A
  During this webinar, NCQA will provide an overview of recent updates to Q-PASS system.
• PCMH Office Hours – February 14, 2023
  Featured Topic: Understanding Workforce Needs
  During this webinar, NCQA will address health center workforce challenges, their impacts on center operations, and provide guidance from the PCMH standards on handling operations with resource constraints. Session will also include live polling and Q&A!
• PCMH Office Hours – March 15, 2023
  Featured Topic: Lessons Learned from the HRSA Coaching Pilot
  During this webinar NCQA will review lessons learned from HRSA PCMH Coaching pilot followed by live Q&A session.
• PCMH Office Hours – January 10, 2023
  Featured Topic: Health Center Strengths: Lessons from NCQA’s Annual Analysis of PCMH Performance.
  During this webinar NCQA reviews findings from its annual analysis comparing health center and private practice performance in PCMH Transforming Surveys, highlighting areas of key strength arising from the health center model.
• PCMH Office Hours – December 12, 2022
  Featured Topic: Care Management in PCMH
  During this session NCQA staff discuss identifying patients for care management and how to establish a person-centered care plan for patients in care management that includes patient preference, functional/lifestyle goals, potential barriers and self-management.
• HRSA National Training – PCMH Video Series Premiere  – November 14, 2022
  This training focused on the HRSA sponsored video series on PCMH Recognition for Health Centers. The videos were created in 2022 and highlighted health centers demonstrating the attributes and principals defined by the PCMH Recognition program
• PCMH Office Hours – October 12, 2022
  Featured Topic Q-PASS Process for HRSA Look- Alikes (LALs)
  During this session, NCQA staff will provide an overview and live demonstration of the Quality Assessment Performance System (Q-PASS) for Look-Alikes (LAL). The demonstration will include how LALs can complete the enrollment process and use the HRSA sponsor code for payment.
• HRSA National Training on Kidney Health Resources – Chronic kidney disease – November 14, 2022
• National Training Session: Person-Centered Outcomes – March 2022