Education & Training: Health Resources Services Administration (HRSA)

NCQA supports health centers that want to become PCMHs.

NCQA’s Government Recognition Initiative & Projects (GRIP) team provides training and technical assistance for Federally Qualified Health Centers (FQHCs). Both online training and teleconferences are available.


  • Attaining and Maintaining PCMH Recognition: A Live Webinar  – July 29, 2020
  • COVID, Telehealth and the Impact on Health Centers – October 19, 2020
    Members of the Taskforce on Telehealth Policy (TTP) share key report findings followed by discussion on maximizing the use of technology to make health centers and the medical home model operate more efficiently and effectively.
  • Person Driven Outcomes: A New Approach for Delivering Quality Care – November 5, 2020
    NCQA’s research has identified a promising approach for developing individualized outcomes—person-driven outcomes. This interactive session discusses how to implement approach, its potential impact and alignment with Patient Centered Medical Home (PCMH) Recognition. View the slide deck here.
  • PCMH Office Hours – November 5, 2020
    This session provides an overview of NCQA’s Quality Performance Assessment Support System (Q-PASS). NCQA experts discuss Q-PASS functionality, what’s new and respond to participant questions in this interactive forum.
  • PCMH Office Hours – January 12, 2021
    This session provides an overview of the Annual Reporting process and requirements. Q&A follows the presentation where NCQA staff respond to participant questions related to PCMH Annual Reporting process. View the slide deck here.
  • PCMH Office Hours – April 7, 2021
    Featured Topic: Social Determinants of Health (SDOH) & Healthcare Inequities
    This session discusses the assessment of Social Determinants of Health (SDoH), identification of healthcare disparities and how addressing healthcare inequities can improve medical home operations. Viewers will learn how health centers are already showing strengths in these areas.
  • PCMH Office Hours – June 7, 2021
    Featured Topic: Health Center Performance (Data Analysis)
    This webinar features NCQA staff discussing general findings from over a decade of working with health centers pursuing PCMH Recognition and how the health center model provides the groundwork for the medical home.
  • PCMH Office Hours – July 7, 2021
    Featured Topic: Getting Started or Re-Started in Q-PASS
    This webinar provide an overview of the Q-PASS enrollment process and application of HRSA discount code for payments followed by Q&A session. Download the slides here.

Online Training

Q-PASS Q&A – Occurring monthly, NCQA staff answer your questions about the Q-PASS system and discuss system changes and updates.

PCMH Office Hours – This interactive forum is designed to address customer questions related to PCMH standards, the application and survey process. NCQA staff will respond to questions live!

  • Wednesday, July 7, 2:00 – 3:00 pm
    Featured Topic: Getting Started or (Restarted) in Q-PASS
  • Tuesday, August 3, 2:00 – 3:00 pm
    Featured Topic: Recommendations from NCQA to the Biden-Harris Administration
  • Wednesday, September 8, 11:00 am – 12:00 pm
    Featured Topic: PMCH Recognition May Be Easier than You Realize
  • Tuesday, October 5, 2:00 – 3:00 pm
    Featured Topic: 2022 PCMH Requirements
  • Tuesday, November 2, 11:00 am – 12:00 pm
    Featured Topic: PCMH Audit Process Overview and Q&A


  • No teleconferences are this time – check back soon!

Registration is not required for teleconferences! The presentation can be accessed on the Training Section page, and use this teleconference line:

Teleconference line: 929-229-5275 | Conference ID: 988 222 56

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