Training & Technical Assistance for HRSA PCMH Support

NCQA provides education, training and technical assistance to community health centers and Look-Alikes that want to become an NCQA-Recognized PCMH or maintain their Recognition.

SIGN UP FOR OFFICE HOURS

NCQA Office Hours—interactive technical assistance sessions—are held virtually each month.

  • NCQA Office Hours are temporarily on hold

SIGN UP FOR NATIONAL TRAINING

Stay tuned for upcoming National Training sessions. In the meantime, explore our library of on-demand National Trainings available below to support your journey toward NCQA PCMH Recognition.

ON-DEMAND OFFICE HOURS

  • Key Process Review - May 27, 2025
    During this webinar, NCQA will review the key processes needed to secure HRSA sponsorship to achieve and/or sustain PCMH recognition. We will discuss the Notice of Intent (NOI) process, how to use the HRSA discount code, and the importance of inputting an accurate grant number (HRSA-H code) and BPHC Site ID’s in Q-PASS.
  • Behavioral Health Distinction - March 25, 2025
    In this office hours, we’ll discuss the Behavioral Health Distinction within the PCMH Recognition program, how health centers are among the most common recipients of this Distinction and how integrated behavioral health services are a key strength of the health center model.
  • Understand NCQA Resources - December 17, 2024
    Thinking of getting PCMH Recognition for the first time or re-applying for Recognition after a lapse? We'll cover resources that assist practices in assessing readiness for Recognition, planning their Recognition journey and gathering data to report during their survey. In this office hours, we’ll review those resources and give you a head start on your transformation journey.
  • Understanding Workforce Needs - February 14, 2023
    During this webinar, NCQA will address health center workforce challenges, their impacts on center operations, and provide guidance from the PCMH standards on handling operations with resource constraints. Session will also include live polling and Q&A!
  • Annual Reporting Process Updates - June 17, 2025
    As part of maintaining your PCMH recognition, each year your practice will undergo an Annual Reporting process. You will attest to continuing to meet PCMH criteria and submit data and some documentation. This process is not as involved as initial recognition, but it maintains a practice’s recognition and encourages continuous improvement.
  • Audit Process Review - September 26, 2025
    This webinar will review how NCQA selects PCMH Recognized practices to audit and the process by which the audit takes place and results are communicated to practices. [ncqa_btn href="https://wpcdn.ncqa.org/www-prod/HRSAPCMH_OfficeHours_Audit-Process.pdf" target="_blank" type="blue"]View the Slides[/ncqa_btn]
  • File Management Review - June 30, 2025
    In this office hours, we’ll review the mechanisms to provide data on care management processes during either a Transforming or Annual Reporting review, with an emphasis on the file review method to gather evidence directly from patient records (in a HIPAA compliant manner).
  • Lessons from NCQA’s Annual Analysis of PCMH Performance - April 22, 2025
    During this webinar NCQA will review findings from its annual analysis comparing health center and private practice performance in PCMH Transforming Surveys, highlighting areas of key strength arising from the health center model.  By the end of this session you should have a better understanding of the trends NCQA sees in their PCMH centers and to use this information to see what would work in your health center.
  • UDS and PCMH Standards - July 15, 2025
    During this webinar, NCQA staff will provide an overview of efforts made to align the timing of UDS Reporting and the PCMH survey submission process.
  • PCMH Self Assessment - January 16, 2024
    Thinking of getting PCMH Recognition for the first time or re-applying for Recognition after a lapse? NCQA provides a number of resources, contained within the PCMH Standards & Guidelines, to help you assess gaps in your health center’s practices and begin formulating a plan of action to create, organize and present evidence that your center meets NCQA’s standards. In this office hours, we’ll review those resources and give you a head start on your transformation journey.
  • Review of Annual Reporting Standards - January 21, 2025
    As part of maintaining your PCMH recognition, each year your practice will undergo an Annual Reporting process. You will attest to continuing to meet PCMH criteria and submit data and some documentation. This process is not as involved as initial recognition, but it maintains a practice’s recognition and encourages continuous improvement.
  • Standardized Measures: Prepare for Next Year’s Reporting - October 17, 2024
    In this Office Hours, we’ll review the changes to the Standardized eCQM measures, review how to provide data and how to request custom measures.
  • Technical Assistance Around Congenital Syphilis - May 21, 2024
    During this office hours we will see how the PCMH care model can be applied to emerging health issues that require immediate attention. In response to the surging number of syphilis and congenital syphilis cases nationwide, HHS is taking action to slow the spread with a focus on those most significantly impacted. Please join May’s Office Hours as we discuss early screening, diagnosis and treatment of congenital syphilis and how the PCMH care model can be utilized to address the issue.
  • Update on 2025 Standards - August 13, 2024
    During this webinar, you’ll hear the NCQA team provide an overview of the 2025 PMCH standards; and provide answers to your questions.
  • Use of Standardized Measures in Annual Reporting - February 13, 2024
    Join NCQA as they review the 2024 standardized measure requirements for sites seeking to renew their recognition and will be able to answer any questions you may have about the process.
  • Care Management (Presentation Slides) – November 12, 2024
    In this Office Hours, we’ll review sample Care Management plans in a HIPAA compliant way and walk through what NCQA considers to well thought out plans. This is a discussion based webinar so be prepared to participate!

ON-DEMAND NATIONAL TRAINING

  • Behavioral Health Integration - August 5, 2025
    This training will examine the ways in which integrating behavioral health services within a primary care practice has helped community health centers better meet their patients' needs. We will review NCQA's Behavioral Health Distinction program, the strengths that integration bring to health centers and hear from health centers about their experiences.
  • 2026 Standards Update - September 16, 2025
    This training will review the updates to the NCQA PCMH standards for Transforming, Annual Reporting and Distinction programs.
  • Appointment Availability within the PCMH Model - September 18, 2025
    This training will examine how varying appointment times and types, as well as the availability of medical advice after hours, can assist health centers in more efficiently and more effectively meet patient needs.
  • Care Management and PCMH - June 4, 2024
    Learn the importance of Care Management in the PCMH model and hear from staff about the role it plays in PMCH Recognition. In this training NCQA staff will delve into topics like the creation and maintenance of care plans and the use of NCQA’s file review process to assess your practice’s care management operations and provide evidence that you’re meeting criteria.
  • Kidney Health Resources - September 19, 2022
    Chronic kidney disease (CKD) is a common, but under-recognized condition affecting over 37 million adults in the US. NCQA, along with CMS Office of Minority Health and Bayer Pharmaceuticals, created resources to improve the quality of care for patients with CKD. Join us for a walk through and discussion of the available resources.
  • PCMH Video Series Premiere - November 14, 2022
    This training focused on the HRSA sponsored video series on PCMH Recognition for Health Centers. The videos were created in 2022 and highlighted health centers demonstrating the attributes and principals defined by the PCMH Recognition program.
  • Value Based Care - September 17, 2024
    This training features how the Patient-Centered Medical Home model can help health centers engage patients to ensure routine preventive services, like cancer screenings, are back on track following the crisis of the COVID pandemic. You’ll hear from staff members at Stigler Health talk about their experiences with Value Based Care and NCQA staff will present on how this can benefit NCQA PCMH certified health organizations.
  • Person-Centered Outcomes - March 6, 2022
    Individuals’ priorities and health goals should guide their care. However, most existing care approaches do not effectively take into consideration what is most important to the individual. Through exploratory research, NCQA identified a promising approach for developing individualized outcomes—person-driven outcomes.
  • Specialty Integration - September 11, 2025
    This training will examine how specialty integration - specifically oral health, Ob/Gyn and behavioral health services - within Patient-Centered Medical Homes (PCMHs) help health centers achieve Recognition and more effectively meet patient needs.
  • PCMH Care Management - September 12, 2023
    Care management is an important aspect of the PCMH model. It is also a resource-intensive feature of a medical practice that can be negatively impacted by staffing shortages, resource limitations and pandemic challenges. In this training, which focuses on community health centers, NCQA staff review core and elective criteria, and an experienced PCMH CCE provides guidance and tips that can help a practice’s care management services both meet NCQA standards and provide superior patient care and engagement.

HEALTH CENTERS AND ANIMATED VIDEOS

The Health Center Perspective on PCMH

Animated Videos on Key PCMH Recognition Processes and Systems

NCQA PCMH CONTENT EXPERT CERTIFICATION

The NCQA PCMH Content Expert Certification program certifies individuals who demonstrate comprehensive knowledge of the patient-centered medical home model of care and the NCQA PCMH Recognition program, including mastery of the NCQA concepts, criteria and the PCMH Recognition process.

If you are interested in pursuing the CCE credential, you can find the handbook and information at Certified Content Expert (CCE) – NCQA.

Who Are CCEs?

  • PCMH staff and consultants who have demonstrated in-depth knowledge of the requirements, the enrollment process and the evidence needed to earn PCMH Recognition.
  • Many PCA staff are CCEs.
  • Certified CCE Program and Directory.
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