CAHPS Survey for PCMH

The 2017 HEDIS Specifications for the CAHPS Survey for PCMH includes surveys and protocols for the CG CAHPS 3.0®, with the option to include supplemental Patient Centered Medical Home (PCMH) items. 

NCQA offers an optional “Distinction” to primary care practices that have already earned NCQA PCMH Recognition. Practices that engage an NCQA-certified survey vendor to conduct either the adult or child CAHPS PCMH survey and submit the data and results to NCQA earn Distinction. The term of Distinction is one year from the time of data submission. Survey vendors may submit data in April or September on behalf of their practice clients.

NCQA awards distinction to PCMH practices that are recognized under its PCMH Recognition Program.  

NCQA trains and certifies survey vendors to collect survey results from practices according to the HEDIS protocols. Once certified, survey vendors may enter into contracts with practices to survey a sample of patients. 

CAHPS Survey for PCMH Survey Vendor Certification Process

To become an NCQA-certified survey vendor, an organization must demonstrate that it has the capabilities, experience and expert personnel to accurately collect and report survey results. 

The Request for Proposal (RFP) for 2017 survey vendor certification is now closed. 

Prospective applicants should contact the CAHPS PCMH Team mailbox at CAHPS-PCMH@ncqa.org with any questions.

 

Survey Vendor Training

NCQA requires that all survey vendors participate in annual Survey Vendor Training via WebEx. The project director and at least one other representative are required to attend Survey Vendor Training.

Survey Vendor Training includes the following:

  • Sampling and data collection protocols
  • NCQA Quality Assurance Plan (QAP)
  • Submission of survey data to NCQA

Upon successful completion of the training, CAHPS PCMH survey vendors are certified to collect and report CAHPS PCMH data for one year. The names and contact information of certified survey vendors are updated on NCQA’s Web site annually. Independent of NCQA, survey vendors enter into contracts with practices. Click here for the current list of certified CAHPS PCMH survey vendors.

NCQA expects strict adherence to its procedures and protocols. Any deviation from or enhancement to the protocols must have prior written consent from NCQA.

For more information on CAHPS PCMH, please contact the NCQA CAHPS PCMH team by e-mail at CAHPS-PCMH@ncqa.org.

Contact

For more information on CAHPS PCMH, please contact the NCQA CAHPS PCMH team by e-mail at CAHPS-PCMH@ncqa.org.