FAQ Directory: Patient-Centered Medical Home (PCMH)

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5.24.2018 KM 12 Are practices required to provide a separate letter, phone script or other method for each service needed?

No. Practices may demonstrate the same evidence if:

  • The same method of outreach is used for each service.
  • Practices demonstrate an example of the outreach used. 

Practices must provide information about how the letter, phone script or other method is modified for each service reminder. 

This applies to the following Programs and Years:
PCMH 2017