PCMH 2017 Content Expert Certification Program: Sample Exam Items

A. My.ncqa.org.
B. The practice site’s NCQA Representative.
C. Contact customer support at NCQA.

A. Clinicians must be medical doctors.
B. All practice sites have the same Electronic Health Record (EHR) system.
C. Each site must offer after-hours access to its patient population.

A. Need to be Board Certified.
B. Have a panel of patients.
C. Work in the practice full-time.

A. 75.
B. 80.
C. 100.

A. Use the standardized CAHPS-PCMH survey.
B. Use an NCQA-certified vendor to administer the survey.
C. Achieve recognition prior to earning Distinction.

A. Written at the time of their initial recognition.
B. Outlined in the current Standards and Guidelines.
C. Detailed in the annual Program Agreement.

A. Call scripts for well-woman care, colorectal cancer screening reminders, and sample letters to parents whose children’s MMR immunizations are incomplete.

B. Telephone scripts of calls to patients needing mammograms, cervical cancer screening, follow up visits and asthma medication checks.

C. Postcard reminders for missed appointments, alerts to patients on a recalled medication, and telephone scripts of calls to women needing cancer screenings.

A. A monthly report of how many new patients were provided materials.
B. A documented process on how the practice provides this information to patients.
C. An agreement the patient signs to be a part of the medical home.

A. Provide for consistent patient-centered access.
B. Allow patients to be seen by a member of the care team.
C. Ensure the care team has flexibility to triage patients.

A. Patients categorized as vulnerable.
B. Helping patients avoid emergency department visits.
C. Identified needs of the patient population.

1. A – RECALL
2. B – RECALL
3. B – RECALL
4. C – RECALL
5. B – APPLICATION
6. B – RECALL
7. B – ANALYSIS
8. B – APPLICATION
9. A – RECALL
10. C – APPLICATION