NCQA Responds to Findings of Milbank Memorial Fund 2024 US Primary Care Scorecard

Primary Care in the US requires continued investments and commitments to quality improvement and provider support.

February 28, 2024

Statement attributed to:
Eric Schneider, MD, Executive Vice President

“While the results of the Milbank Primary Care Scorecard are disheartening, it reinforces NCQA’s commitment to quality improvement in primary care, especially as patient and provider needs evolve in a fragmented care ecosystem. We have been at the forefront of Patient Centered Medical Home (PCMH) recognition for more than 15 years and we understand the keys to effective communication, coordination and patient-centered care. As the health care system explores new models of care delivery and reimbursement, we know that a strong primary care network is critical to the development of value-based care built on a foundation of high-quality care.

To that end, NCQA continues to evaluate and improve our PCMH program to better meet the needs of the current primary care environment, as well as to develop standards for emerging modalities of care, particularly technology enabled care. Since October 2023, we have been piloting a Virtual Care quality improvement program with several organizations representing payors, providers and vendors that will provide a framework for organizations delivering care outside of an office setting. The goal, of course, will be to ensure that all patients receive high-quality, equitable primary care, no matter the mode of delivery. As part of our commitment to equity,  our PCMH recognition program also works closely with HRSA, which supports 805 Family Health Centers in their PCMH activities , assuring that these critical primary care providers have access to NCQA’s educational and consultative resources related to high quality primary care.”

Media Contact
Theresa Masnik
SHIFT Communications
About NCQA

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA Accredits and Certifies a wide range of health care organizations. It also Recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. In recognition for its leadership in diversity, equity and inclusion, NCQA has won the Excellence in Diversity Award from the Chesapeake Human Resources Association. NCQA’s website ( contains information to help consumers, employers and others make informed health care choices. NCQA can also be found at Twitter @ncqa and on LinkedIn at

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