Measure What Matters: Why Engagement Drives Results in Digital Health
- Thursday, September 10, 2026
- 1:00 PM (ET)
Join NCQA for a panel discussion featuring healthcare leaders across digital health, provider and health plan organizations candidly discussing how they work together to move beyond program sign-ups and focus on the measures that matter most. This engaging conversation will explore the foundations of a strong partnership between vendor/provider, vendor/payer and also payer/provider/vendor relationships, discussing what success looks like and also what challenges to be aware of in establishing and maintaining these needed partnerships.
Panelists will discuss the growing importance of establishing a common framework for assessing digital health quality, engagement and outcomes. Attendees will learn how NCQA’s Digital Health Engagement Accreditation helps organizations demonstrate their commitment to high-quality, digitally enabled care by evaluating how digital solutions assess needs, engage individuals and deliver evidence-based interventions using measurable standards.
Key Takeaways:
- How health plans, providers and digital health organizations define and measure meaningful engagement.
- Best practices for aligning organizations around shared goals and performance measures.
- How a common framework for quality and accountability can strengthen trust among purchasers, providers and members.
- The role of Digital Health Engagement Accreditation in advancing the quality conversation.
Adrienne Choflet
Sarah Sales
Jeni Soucie
Jeni Soucie
Jeni Soucie, M.S., is a Senior Product Manager at the National Committee for Quality Assurance (NCQA) where she develops products to improve quality, equity, access and integration of behavioral health care. Prior to joining NCQA’s Product team, she worked in their Quality Measurement and Research group focused on a diverse set of projects such as developing recommendations to support better race and ethnicity data collection, identifying and summarizing critical inputs for successful community health worker programs, understanding and disseminating lessons learned from implementing a community referral platform and developing measures to improve quality of care for older adults. Before joining NCQA, Ms. Soucie worked providing technical assistance and advocacy to organizations serving those with HIV/AIDs and supporting and advocating for women’s health domestically and internationally. She received a B.A in public health and a M.S. in health promotion management from American University. Ms. Soucie resides in Washington D.C. by way of Rhode Island with her Shih Tzu Lucy.
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