Thu, Feb 22

Race, Ethnicity, SOGI, Income, and Language in Patient Reg

Live Webinar
February 22, 2024 1pm-2:30pm ET

Educational training for front desk staff and registration to increase competence and confidence in discussing, reviewing, and completing patient demographic data. 

Bundle and save! Click Here for the The Medical Home Subscription plan pricing.

About this Webinar Training

Race, Ethnicity, Sexual Orientation, Gender Identity, Income, and Language in Patient Registration 

Educational training for front desk staff and registration to increase competence and confidence in discussing, reviewing, and completing patient demographic data at the time of patient updates and registration.  
During this session we will also cover related PCMH standards and guidelines, e.g., KM (Competency B: Patient Diversity), KM 09 (Core) A-E, and KM 10 (Core). 

What You Will Learn

•    Recognize race, ethnicity, sexual orientation, gender identity, income, and language as part of registration and patient interaction. 
•    Increase competency in completion of religion, ethnicity, language (REL), sexual orientation or gender identity (SOGI), and income at patient check-in. 
•    Increase comfort and capacity for front desk interactions when asking REL, SOGI, and income questions.


Who Should Attend

  • CCE’s
  • Consultants
  • Primary Care Teams
  • Practice Managers
  • Health Plans
  • Physicians
  • Nurses
  • PAs



Jess Tomko, PCMH CCE
Manager, Recognition Policy

Jess Tomko is a Manager of Recognition Policy at NCQA. Her responsibilities include the creation and maintenance of PCMH resources and providing support to practices going through transformation or annual review. 
Prior to NCQA, Jess spent over 13 years in healthcare administration, where she successfully led primary care, specialty, and surgical practices under the direction of  various stakeholders (private practice, community health systems, private equity, etc.). She effectively led practice transformations, strategic planning, M&A’s, compliance integrations, and quality initiatives throughout her roles. Jess also has extensive experience with various EHR’s, HIT and data reporting. Jess’s professional interests include healthcare operations, compliance, and quality improvement. She has a particular interest in health equity and practice burnout.
Jess earned her B.S. from George Mason University and has been an NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE) since 2023.


Continuing Education

This live course grants 2.0 required Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

This is a nonaccredited activity.

* Please note – You must attend the entire program to be eligible for total number of contact hours.




Event Type
  1. Live Online

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