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SUMMARY:Race\, Ethnicity\, SOGI\, Income\, and Language in Patient Reg
DESCRIPTION:About this Webinar Training\nRace\, Ethnicity\, Sexual 
 Orientation\, Gender Identity\, Income\, and Language in 
 Patient Registration \n\nEducational training for front 
 desk staff and registration to increase competence and 
 confidence in discussing\, reviewing\, and completing patient 
 demographic data at the time of patient updates and 
 registration.  \n \nDuring this session we will also cover 
 related PCMH standards and guidelines\, e.g.\, KM (Competency 
 B: Patient Diversity)\, KM 09 (Core) A-E\, and KM 10 
 (Core). \n \n\nWhat You Will Learn\n•    Recognize 
 race\, ethnicity\, sexual orientation\, gender identity\, 
 income\, and language as part of registration and patient 
 interaction. \n•    Increase competency in completion 
 of race\, ethnicity\, language (REL)\, sexual orientation or 
 gender identity (SOGI)\, and income at patient 
 check-in. \n•    Increase comfort and capacity for 
 front desk interactions when asking REL\, SOGI\, and income 
 questions.\n\n \n\nWho Should 
 Attend\n\nCCE's\nConsultants\nPrimary Care Teams\nPractice 
 Managers\nHealth 
 Plans\nPhysicians\nNurses\nPAs\n\nFaculty\n\n\nAlex 
 Keuroghlian\, MD\, MPH\n\n\nAlex Keuroghlian\, MD\, MPH (any 
 pronouns) is Associate Professor of Psychiatry\, Harvard 
 Medical School (HMS)\; Director\, Division of Education and 
 Training at The Fenway Institute\; and Director and Michele 
 and Howard J Kessler Chair\, Division of Public and Community 
 Psychiatry at Massachusetts General Hospital (MGH). They 
 are principal investigator of the National LGBTQIA+ Health 
 Education Center at The Fenway Institute\, a HRSA BPHC-funded 
 cooperative agreement to improve care for LGBTQIA+ people 
 across the U.S.\, as well as the HRSA HAB-funded 
 2iS Coordinating Center for Technical Assistance\, which 
 implements interventions nationally for people with HIV. Dr. 
 Keuroghlian established the MGH Psychiatry Gender Identity 
 Program and is clerkship director 
 for two senior electives in sexual and gender minority 
 health at HMS. He also co-directs the HMS Sexual and Gender 
 Minority Health Equity Initiative\, which leads longitudinal 
 medical curriculum and faculty development in LGBTQIA+ 
 health.  \n\n \n\n\n\nJess Tomko\, PCMH CCE\nManager\, 
 Recognition Policy\nNCQA\n\nJess Tomko (she/hers) is a 
 Manager of Recognition Policy at NCQA. Her responsibilities 
 include the creation and maintenance of PCMH resources and 
 providing support to practices going through transformation 
 or annual review. \nPrior to NCQA\, Jess spent over 13 years 
 in healthcare administration\, where she successfully led 
 primary care\, specialty\, and surgical practices under the 
 direction of  various stakeholders (private practice\, 
 community health systems\, private equity\, etc.). She 
 effectively led practice transformations\, strategic 
 planning\, M&A’s\, compliance integrations\, and quality 
 initiatives throughout her roles. Jess also has extensive 
 experience with various EHR's\, HIT and data reporting. 
 Jess’s professional interests include healthcare 
 operations\, compliance\, and quality improvement. She has a 
 particular interest in health equity and practice 
 burnout.\nJess earned her B.S. from George Mason University 
 and has been an NCQA Patient-Centered Medical Home Certified 
 Content Expert (PCMH CCE) since 2023.\n\n \n\nContinuing 
 Education\nThis live course grants 2.0 required Continuing 
 Education Unit (CEU) points for PCMH Certified Content 
 Experts.  \n\nThis is a non-accredited activity.\n\n* 
 Please note – You must attend the entire program to be 
 eligible for total number of contact 
 hours.\n\n \n\nDisclosure of Relevant Financial 
 Relationships\nThe National Committee for Quality Assurance 
 (NCQA) endorses the Standards of the Accreditation Council 
 for Continuing Medical Education which specify that sponsors 
 of continuing medical education activities and presenters at 
 and planners for these activities disclose any relevant 
 financial relationships either party might have with 
 commercial companies whose products or services are 
 discussed in educational presentations.\n\nFor sponsors\, 
 relevant financial relationships include large research 
 grants\, institutional agreements for joint initiatives\, 
 substantial gifts\, or other relationships that benefit the 
 institution.  For presenters or planning committee members\, 
 relevant financial relationships include the receipt of 
 research grants from a commercial company\, consultancies\, 
 honoraria\, travel\, or other benefits\, or having a 
 self-managed equity interest in a company\; or having an 
 immediate family member or partner with such a 
 relationship.\n\nDisclosure of a relationship is not 
 intended to suggest or condone bias in any presentation but 
 is made to provide participants with information that might 
 be of potential importance to their evaluation of a 
 presentation.\n\nRelevant financial relationships exist with 
 the following companies/organizations:\n\nFaculty:\nAlex 
 Keuroghlian:  Grant/research support: National Training and 
 Technical Assistance Partnership with Health Resources and 
 Services Administration Bureau of Primary Health Care\n\n  
                               National 
 Cooperative Agreement with Health Resources and Services 
 Administration HIV/AIDS Bureau> \n\n                
              Consultant: Consultant for University of 
 Washington and Health Resources and Services Administration 
 on HIV service Implementation in Uganda and Jamaica\n\n    
                            Consultant for 
 University of California San Francisco and Health Resources 
 and Services Administration on HIV service Implementation in 
 The Philippines\n\n                            
    Consultant for Alpert School of Medicine at Brown 
 University\n\n                            
  Other financial or material support: Royalties as editor 
 of McGraw Hill Education textbook on transgender and gender 
 diverse health care and an American Psychiatric Association 
 textbook on gender-affirming psychiatric care.\n\n Jess 
 Tomko:  None\n\nAdditional Planning Committee 
 Member:\nTammy Donnelly: None\nJennifer Etue: 
 None\n\n\n\nThis program was developed in part by NCQA 
 staff.\n\nThis program received no commercial support.\n\n* 
 Please note – You must attend the entire program to be 
 eligible for total number of contact hours.\n\n \n \n
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