Tue, May 4–Thu, Mar 31

HEDIS Measurement Year (MY) 2022 Volume 2 Changes

Join NCQA measure champions as they discuss the rationale behind development of new measures, changes to existing measures and overall volume 2 updates for HEDIS MY 2022.

About this On Demand Training

HEDIS Measurement Year (MY) 2022 Volume 2 Changes

Join NCQA measure champions as they discuss the rationale behind development of new measures, changes to existing measures and overall volume 2 updates for HEDIS MY 2022.

Click here to access the Quality Innovation Series registration page to register or review the full course content.

What You Will Learn

  • Review overall HEDIS revisions
  • Discuss the general HEDIS guideline changes
  • Review new, revised & retired measures


Rachel Harrington, PhD

Rachel is a Research Scientist in Performance Measurement and has been with NCQA since 2019. She leads measure development and testing in the area of healthcare resource utilization and serves as the scientific and project lead on multiple federally funded NCQA measurement projects. This includes HEDIS© risk-adjusted utilization measures, appropriate medication use in the elderly and strategies for evolving approaches to social determinants of health in quality measurement.

Before joining NCQA, Rachel led North American health economics and outcomes research for anti-infective products at Astellas Pharma. Dr. Harrington holds a Ph.D. in Pharmacy Systems, Outcomes and Policy from the University of Illinois at Chicago College of Pharmacy and a B.A from Marquette University.


Emily Hubbard

Emily Hubbard is a Health Care Analyst in the Performance Measurement Department at the National Committee for Quality Assurance (NCQA).  

Emily supports projects related to the development and maintenance of performance measures focused on diabetes and cardiovascular care. She also supports the management and coordination of multi-stakeholder groups, including the Committee on Performance Measurement. 

Emily holds a Bachelor of Anthropology and a Bachelor of Public & Nonprofit Administration, with a specialty in Community Health, from Grand Valley State University. 


Pamela Lighter

Pam Lighter is a Senior Research Associate at the National Committee for Quality Assurance (NCQA) where she leads measure development for multiple projects within the performance measurement department focused on individuals with chronic conditions and older adults, improving care coordination, and patient-reported outcomes. Prior to joining NCQA, Ms. Lighter was a Project Specialist with the AARP Public Policy Institute where she provided programmatic support for the implementation of the Robert Wood Johnson Foundation’s Future of Nursing: Campaign for Action, a national initiative to guide implementation of the recommendations in The Future of Nursing: Leading Change, Advancing Health, a landmark Institute of Medicine (IOM) report. Prior to joining AARP, Ms. Lighter was a Research Assistant at the IOM where she provided research and basic programmatic support for multiple projects, including two consensus studies and one forum focused on quality of care and life for individuals living with chronic conditions.


Nancy McGee, MS, MBA

Nancy A. McGee is a Senior Health Care Analyst in the Research and Analysis Department  at the National Committee for Quality Assurance (NCQA). She is responsible for the development and maintenance of HEDIS measures primarily addressing geriatric health care. Nancy also works on research efforts focused on person-driven outcomes for individuals with serious illness, multiple chronic conditions and disabilities.

Prior to joining NCQA, Nancy worked for several years in the area of employee benefits including as a benefits manager for a national, 1100+ employee organization; as a health and benefits consultant for Mercer, and as a project manager implementing benefits administration systems for ADP and Ceridian.

Nancy holds a M.S. degree in Gerontology from the University of Utah School of Nursing and a M.B.A from the University of Utah.


Brandi Melville
Manager, Quality Solutions Group


Lyndsey Nguyen, MS, BA

Ms. Nguyen currently serves as a Senior Health Care Analyst in the Performance Measurement Department at the National Committee for Quality Assurance (NCQA©). She manages, leads, and coordinates activities related to the development of quality metrics for U.S. health care. Her areas of focus include mental health, substance use, and pain management. Ms. Nguyen holds an M.S. degree in Physiology (Complementary and Alternative Medicine) from Georgetown University, and a B.A. in Cognitive Science from the University of Virginia. 


Cindy Ottone, MHA

Cindy Ottone is Director of Policy Measures in Performance Measurement at NCQA.

She supports the development and implementation of HEDIS and other NCQA measures. Ms. Ottone represents the policy perspective on several NCQA projects, including Measure Advisory Panels, the Audit Methodology Panel and HEDIS Data Submission. She also supports areas where NCQA measures are used in other organizations’ programs including, QRS/Exchanges, the CHIPRA Core Set, QPP and NQF.

 Prior to working at NCQA, Ms. Ottone was assigned to quality measurement and improvement at Companion HealthCare, a Blue Cross Blue Shield HMO. While at Companion, Ms. Ottone focused her efforts on HEDIS measurement and reporting, Disease Management Programs, and Quality Improvement Activities in both the clinical and operations areas. Ms. Ottone has also worked in large provider practices with their billing systems and strategic planning.  

Ms. Ottone received her Bachelor of Arts in Health Science and Policy from the University of Maryland, Baltimore.  She received a Master of Health Administration from the University of South Carolina, School of Public Health. Ms. Ottone is on the Board of Trustees at Palmetto Richland Hospital and has previously served as adjunct faculty at George Washington University School of Medicine and Health Sciences and University of South Carolina School of Public Health.

Currently, Ms. Ottone serves her community as a Trustee on the Richland Memorial Hospital Board of Trustees and the Prisma Health Midlands Board of Directors.


Danielle Rainis, MPH

Danielle Rainis is a Senior Health Care Analyst with the National Committee for Quality Assurance. She tests, develops and maintains HEDIS risk adjusted utilization measures of acute hospitalization, emergency department utilization and inpatient readmissions.

Continuing Education

imageIn support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC) to provide Interprofessional Continuing Education for the healthcare team. 

This educational activity is approved for a maximum of 1.5 AMA PRA Category 1 Credit™. 

This educational activity is approved for 1.5 nursing contact hours.*

This live course grants 2.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Rachel Harrington: None
Emily Hubbard: None
Pamela Lighter: None
Nancy McGee: None
Brandi Melville: None
Lyndsey Nguyen: None
Danielle Rainis: None

Additional Planning Committee Members:
Mary Barton: None
Cathy Beckner: None
Lezly Brown: None
Sepheen Byron: None
Lauren Niles: None
Anne Marie Smith: None
Brittany Wade: None

                            Affiliation/Financial Interest                                Name of Organization

Cindy Ottone     Other Financial or Material Support                  Trustee, Richland Memorial Hospital of Trustees                                          

Program content was peer reviewed to ensure that it is fair-balanced and free from commercial bias.

This program was developed in by NCQA staff.

Event Type
  1. Live Online

Join Us

Participation Details
Policies and Discounts

Includes the printable registration form, substitutions, transfers/credits and cancellation policies as well as other education policies and discount information.

Read Policies
Publications & Products

View all NCQA publications and products, including HEDIS manuals, Accreditation standards and NCQA newsletters.

View All
Customer Support

NCQA Customer Support is available Monday – Friday, 8:30 – 5:00 ET M-F.
Call: 888.275.7585

Contact NCQA
  • Save

    Save your favorite pages and receive notifications whenever they’re updated.

    You will be prompted to log in to your NCQA account.

  • Email

    Share this page with a friend or colleague by Email.

    We do not share your information with third parties.

  • Print

    Print this page.

Have a Team?
Get Virtual Team Training

NCQA can bring virtual or in-person training to you and your team of 20 people or more.