What’s New with PCMH: Practice Spotlight, Expanded Office Hours and Annual Reporting Changes
March 30, 2026 · NCQA Communications
Whether your organization is an NCQA-Recognized Patient-Centered Medical Home (PCMH)—or considering becoming one—you’ll want to check out the latest updates from NCQA.
Practice Spotlight: Community Health Centers of Burlington, Inc.
Since achieving PCMH Recognition in 2012, Community Health Centers of Burlington, Inc. in Vermont has built a strong and consistent foundation for delivering high-quality, patient-centered care. They currently have eight PCMH-Recognized practices—Champlain Islands, Essex, Good Health, Pearl Street, Riverside, Safe Harbor, South End and Winooski—serving more than 28,000 unique patients each year. With PCMH Recognition in place, care teams use data to monitor performance, identify gaps and drive meaningful improvements tailored to their community’s needs.
“As a large multi-practice Federally Qualified Health Center, having all of our sites recognized as patient-centered medical homes has provided a solid foundation for data-driven decision making,” says Kerry Goulette, PA-C, MHP, Medical Director of Quality, Risk and Compliance at Community Health Centers of Burlington. “Using data, we are able to implement, monitor and improve care delivery to meet the unique needs of our patients at every site. We have a better understanding of health disparities and barriers that allow us to focus our efforts to achieve improved outcomes.”
PCMH Recognition helps organizations build reliable processes, use data effectively and deliver high-quality, patient-centered care. Ready to strengthen your care model? Learn more about NCQA’s PCMH Recognition.
Announcing the Return and Expansion of PCMH Office Hours
NCQA has expanded PCMH Office Hours, a series of complimentary, hour-long Q&A sessions designed to support NCQA customers. Facilitated by NCQA staff, each session includes a brief program overview and time to answer product-specific questions from the audience. Upcoming topics include:
- Behavioral Health Integration.
- Certified Community Behavioral Health Clinics.
- Diabetes Recognition Program.
- Patient-Centered Specialty Practices.
- Virtual Care Delivery.
Stay tuned for more details about product-specific office hours, including upcoming dates, times and joining instructions.
Important Update: Late Fees for Annual Reporting Submissions Effective January 1
Effective January 1, NCQA began charging late fees for annual reporting submissions received after the reporting deadline. This change will help to ensure timely and consistent reporting across all programs.
To avoid late fees, please submit all required documentation by your organization’s designated reporting deadline. If you anticipate submission delays, please notify your assigned Recognition Programs Representative in advance. Visit NCQA’s PCMH webpage to learn more.
PCMH Public Comment: Open Through April 17
NCQA is seeking feedback on proposed revisions to the PCMH Care Management concept for 2027. The public comment period ends at 11:59 p.m. ET on April 17. Visit the NCQA website for details.
