An NCQA Online Program

Introduction to PCMH PRIME

(for practices in Massachusetts)

March 19 | Webinar

Join Us for this Live, Online Learning Opportunity!

About the Program

Behavioral health conditions (mental illnesses and substance use disorders) can often first be identified in a primary care setting, and can be exacerbated by under- or delayed diagnosis and treatment. This is a serious public health problem nationally and across Massachusetts, and there is growing consensus that integrating behavioral healthcare into primary care should be a priority.

This 90-minute webinar will introduce participants to the Health Policy Commission’s updated PCMH PRIME Certification Program. NCQA faculty will provide an overview of the PCMH PRIME criteria, documentation requirements and application process, focusing on program updates effective November 2017 (visit the HPC website for information).

The webinar will be presented by Vicki Gavaghan and Rebecca Best, with a live Q&A session following the presentation.

What You Will Learn

At the completion of this program, you will be able to:

  • Explain the criteria and documentation requirements for PCMH PRIME Certification.
  • Describe processes and procedures that demonstrate the transformation of a practice toward the PCMH PRIME model.
  • Discuss expectations for each requirement.
  • Identify the pathway to becoming PCMH PRIME Certified.

How You Will Benefit

This is a concise presentation of the PCMH PRIME requirements in an interactive environment that encourages questions. You will gain understanding of the application process for becoming PCMH PRIME Certified and the impact of a behavioral health focus on the medical home model.

Who Should Attend

This program is designed for any health care professional, decision maker and consultant in Massachusetts who wants the inside perspective on PCMH PRIME directly from NCQA expert faculty.


Vicki Gavaghan
Assistant Director, Government Recognition Initiatives

Rebecca Best
Manager, Recognition Programs Policy & Resources

Date, Location, Program Fees

March 19, 12–1:30 p.m. ET

Online webinar. Registration entitles registrants to one computer and one telephone connection. Each additional computer and phone connection requires an additional registration.

Program Registration Fee
There is no cost to participants for this session.

Program Registration
To register for this program, click here.

Program Materials
Slide presentation will be emailed to registered participants prior to training.

Continuing Education

No continuing education credits will be granted for this program.