Criteria for Maintaining CCE Certification
At the end of the 2-year certification period, NCQA Certified Content Experts (CCE) have the option to renew and maintain their PCMH CCE credential. To strengthen their knowledge base during their certification period, CCEs must complete required training as outlined and select other continuing education events or tasks.
A total of 30 Continuing Education Unit (CEU) points (8 required continuing education points and 22 other continuing education/task points) are required. Additional educational activities are offered throughout the year and may be eligible for credit. Review NCQA Education and Training offerings.
90 days before the certification expiration date, CCEs will have access to renew their credential through My.NCQA once they meet the minimum requirement of 30 CEU points. NCQA maintains a record of credits earned through education programs in the “My CEC” section of the site.
If an active CCE wants to repeat a course in the same certification cycle, credits count only once.
- Credit calculations for live courses are based on the event date.
- Credit calculations for on-demand courses are based on the course purchase date, not on the completion or certificate download date.
Upon certification renewal, all credits earned during the previous certification period will expire and credit accrual will begin for the next certification period.
NCQA recommends that CCEs maintain a record of their continuing education and self-reported credits earned through practice or state initiative support. At certification renewal, CCEs are asked to update their demographic information, upload credits earned through practice support or state initiatives, attest to their maintenance of certification (MOC) record and pay a renewal fee of $195.
NCQA reserves the right to collect practice support and state initiative information to verify CEU activities. If audited, CCEs must provide evidence of activities within 30 days of receiving the audit notice. Individuals selected for audit will receive a letter with detailed audit instructions. Failure to provide evidence will result in loss of certification.
Active CCEs are not authorized to retake the CEC exam to renew their credential. NCQA reserves the right to collect information and verify CEU activities.
At the time of a NCQA PCMH Recognition Program update (e.g., PCMH 2014–PCMH 2017) all current PCMH CCEs must take a live course or online module by a specified date to maintain a current knowledge base of the PCMH program and retain certification. PCMH CCEs who do not meet this requirement by the specified deadline will be subject to suspension and/or possible revocation of their certification.
Required CCE Continuing Education
|Required Continuing Education|
|Quarterly Webinars for CCEs|
|Live webinars (activities offered live quarterly; then archived; topics vary)|
|Find archived webinars here.|
|Available Quarterly Webinars for CCEs to date||CEU Points|
|A Crosswalk Between the PCMH and PCSP Recognition Programs||2|
|The Building Blocks of an Individual Care Plan||2|
|First Comes Transformation! Innovative Ideas for Facilitating PCMH Recognition||2|
|Chronic Care Management: Why it Pays to Invest in Transformation||2|
|Practice Transformation and Quality Improvement -- Why Include Patients?||2||2 credits each, for a required total of 8|
|Team Based Care -- It Takes a Village to Transform a Medical Home||2|
|How to Effect Change as a PCMH Certified Content Expert||2|
|Town Hall Meeting for CCEs: PCMH 2017 Redesign||2|
|Mapping Your Way: Pediatric Behavioral Health Care Integration in the Medical Home||2|
|Practice Facilitation-- Knowing When to "Do" and When to Teach!||2|
|Showing Payers the Value of PCMH Recognition||2|
|*CCEs are not limited to 4 webinars and may attend additional webinars and earn credit.|
Other CCE Continuing Education
|Live Seminars and Webinars|
|Live Seminars||CEU Credits|
|Advanced PCMH 2017: Succeeding in Medical Home Recognition (live seminar)||6|
|Introduction to PCMH: Foundational Concepts of the Medical Home (live seminar)||8|
|Introduction to ACO Accreditation (live seminar)||6|
|Patient-Centered Specialty Practice Recognition (live seminar)||6|
|Introduction to Case Management Accreditation (live seminar)||6|
|Introduction to HEDIS (live seminar)||6|
|Introduction to Patient-Centered Connected Care (live seminar)||6|
|Transforming from PCMH 2014 to PCMH 2017: Commit, Transform, Succeed (web)||8|
|Demonstration of Q-Pass System Part I: Enrollment and Transformation (live & on-demand Webinar)||2|
|Demonstration of Q-Pass System Part II: Annual Reporting and Audit Readiness (live & on-demand Webinar)||2|
|Strategies for Success as a Patient-Centered Medical Home (live sessions)||6|
|Transforming from PCMH 2014 to PCMH 2017: Commit, Transform, Succeed (web)||8|
|Patient-Centered Connected Care Pre-Release Webinar for PCMH CCEs||1|
|Community Connection: Transforming Care for High Utilizers of the Emergency Rooms, December 14, 2017, Webinar||1|
|Population Outreach: Delivering Preventive Care by Design & Tools for a Busy Clinical Practice, November 29, 2017, Webinar||2|
|A Toolbox for Transformation to the Patient-Centered Medical Home Webinar Series||2 credits each, for up to a total of 8|
|A Toolbox for Transformation to the Patient-Centered Medical Home Webinar Series: [These sessions have been retired. CCEs who completed before 4/3/2017 will still receive credit]||CEU Credits|
|Tool #1: Building the Foundation: The Joint Principles of the Patient Centered Medical Home||2|
|Tool #2: Lessons from PCMH Change Champions||2|
|Tool #3: Quality Resources for Developing Your PCMH Project Plan||2|
|Tool #4: Tracking Technology: Maximizing Your Data and Information Systems to Improve Patient Care||2|
(CCE must obtain a certificate of completion for each tool)
|PCMH Congress||CEU Credits|
|PCMH Congress—October 7–9, 2016, Chicago, IL||15|
|PCMH Congress—November 3–5, 2017, Orlando, FL||15|
|PCMH Congress—September 14–16, 2018, San Diego, CA||15|
|CCE - Continuous Quality Improvement: Lean Six Sigma for PCMH Webinar Series||CEU Credits|
|Continuous Quality Improvement: Lean Six Sigma for PCMH Webinar Series||1 credit each, for up to a total of 6|
|Part 1: Introduction to Lean||1|
|Part 2: Process Mapping||1|
|Part 3: What is Quality and How Do We Measure It?||1|
|Part 4: Preparing for Failure||1|
|Part 5: Making it Stick||1|
|Part 6: Define, Measure, Analyze, Improve, Control (DMAIC)||1|
(CCE must obtain a certificate of completion for each activity.)
|HEDIS Webinars||CEU Credits|
|Introduction to HEDIS: The Webinar Series||1 credit each, for up to a total of 5|
|#1: What is HEDIS?||1|
|#2: HEDIS Date Sources||1|
|#3: Measure Validation and HEDIS Data Submission||1|
|#4: HEDIS and Accreditation||1|
|#5: HEDIS Data Tools and Resources||1|
(CCE must obtain a certificate of completion for each activity)
|Quality Talks||CEU Credits|
|2016—October 24, 2016||4 credits each|
|2017—October 16, 2017||4 credits each|
|2018—October 22, 2018||4 credits each|
|Archived Webinars||CEU Credits|
|Referral to Specialists (live webinar)||1|
|Patient Navigation is Not a “One Size Fits All” (live webinar)||1|
|Denominators Demystified: Guidance for Choosing and Using Measures in PCMH and PCSP (live webinar)||1|
|Care Management Transitions (live webinar)||1|
|MACRA: An Overview of Industry Trends and Value-Based Payment (live webinar)||1|
|Moving from MIPS to Advanced APMs: Leveraging NCQA Recognition (live webinar)||1|
|Demo of Q-PASS for CCEs (live, complimentary)||1|
|Introduction to Quality Improvement for Medical Practices (online modules)||2|
|Assessing the Clinic’s Current State and Identifying Ideas for Improvement (live webinar)||2|
|Role of Leaders in the Transformation Process||2|
|Designing Interprofessional Teams and the Importance of the Medical Home Neighborhood||1|
The following additional tasks are ways CCEs can earn MOC credits.
Provide direct support to a practice to pursue NCQA PCMH Recognition either as a new applicant or a renewal of recognition
- CCEs will be asked to list the name of the practice and the level achieved for recognition.
- Documentation of support to a practice may include a letter on letterhead from the practice stating services provided and/or a copy of a services agreement or contract with a practice.
- CCEs can share points with each other if they work as a team to assist practices
- MOC credit is prioritized for CCEs assisting practices that achieve NCQA PCMH Recognition. However, a CCE may receive credit for assisting a practice that does not receive recognition or has yet to receive a decision by the certification expiration date. This will require the CCE to explain why recognition was not achieved. Please Note: If audited, the CCE must provide supporting documentation.
|Single Site Support||Multi-Site Support|
Serve as faculty for a NCQA training, seminar or Digital Community blog (by invitation only and at the discretion of NCQA, may not apply to all CCEs).
- Credits awarded: 3 per training
Serve as an NCQA reviewer for an NCQA Recognition program (by invitation only and at the discretion of NCQA, may not apply to all CCEs).
- CCEs will be asked to list the names of the practices and multi-site practices, if applicable, for the completed reviews, and list each of the geographic practice sites that was part of the multi-site review.
- Additional RP Reviewer Credit:
- Reviewer Update Training: June 22, 2016, Washington, DC– 3 credits
- Content Training: February 16, 2017, virtual training — 1 credit
- Process Training: March 23, 2017, virtual training — 1 credit
- Review a Survey: March 20, 2017, virtual training — 1 credit
- Review a Survey: March 30, 2017, virtual training — 1 credit
- Evaluator Update Training: December 14, 2018, Washington, DC — 3 credits
- Evaluator Update Training: January 31, 2018, Washington, DC — 3 credits
- Evaluator Update Training: June 11, 2018, Washington, DC — 3 credits
Credits awarded: 1 per Virtual Review
Serve on the PCMH Advisory Committee (by invitation only and at the discretion of NCQA, may not apply to all CCEs).
- Credits awarded: 3
Participate in the creation, development, and/or implementation of statewide initiatives.
CCEs will be asked to provide the state, describe the scope of the project, and identify their role and responsibility. *CCEs will receive credit per overall initiatives, not per task or role in the initiative.
- Credits awarded: 3 per initiative