NCQA Certified CAHPS 5.1H Survey Vendors

The firms in the table have been trained and certified by NCQA to collect CAHPS 5.1H Survey results. (Updated October 7, 2020.)

Directory of Certified Vendors

CompanyContact NameAddressPhoneEmailWebsite
Arkansas Foundation for Medical CareMelanie Boyd1020 West 4th Street, Little Rock, AR
Center for the Study of Services (CSS)Paul Kallaur1625 K Street, NW, 8th Floor, Washington, DC
DataStat, Inc.Ellen Johnson3975 Research Park Drive, Ann Arbor, MI 48108734.994.0540
Health Services Advisory Group, Inc. (HSAG)Tim Laios3133 E. Camelback Road, Suite 100 Phoenix, AZ
IPSOS Public Affairs, LLCJoann Franzen222. S. Riverside Plz Chicago IL
SPH Analytics1Vicki Sheheane11605 Haynes Bridge Road, Suite 400, Alpharetta, GA
University of Alabama at BirminghamPaul Wolff912 18th St. South, Suite 178, Birmingham, AL
University of Florida Survey Research CenterScott RichardsPO Box 117148 Gainesville, FL 32611352.392.2908
WBA ResearchAllison Booker4200 Parliament Place, Suite 200, Lanham, MD


1 Certified but under probation. NCQA has concerns about lack of internal controls and requires vendor to implement a corrective action to address discrepancies in the vendor’s data collection process. Reported rates and results were not impacted.

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