NCQA Certified CAHPS 5.1H Survey Vendors

The firms in the table have been trained and certified by NCQA to collect CAHPS 5.1H Survey results. (Updated November 13, 2026)

Directory of Certified Vendors

Organization Contact Address Phone Email Website
Arkansas Foundation for Medical Care (AFMC) Kristina Bondurant 1020 West 4th Street, Little Rock, AR 72201 501-516-1636 AFMC.Surveys@afmc.org www.afmc.org
Center for the Study of Services (CSS) Rachel Phoebus 1625 K Street, NW, Suite 1100, Washington, DC 20006 202-454-3049 rphoebus@cssresearch.org www.cssresearch.org
CIRACET Corp dba CIRACET | Care Coordination & Collaboration Center (C4) Eng. Noris Torres PO BOX 8970, Ponce, PR 00732 787-380-1279 ntorres@ciracet.com www.ciracet.com
Crossroads Group, Inc. Lisa Duesterheft 440 Johnson Road, Suite A, Keller, TX 76248 817-385-7902 cahps@crossroadsgrp.com www.crossroadsgrp.com
DataStat, Inc. Steven Weindorf 3975 Research Park Drive, Ann Arbor, MI 48108 734-994-0540 hedis@datastat.com www.datastat.com
Guidesoft, Inc. dba Knowledge Services Bill Evans 9800 Crosspoint Boulevard, Indianapolis, IN 46256 317-578-1700 proposals@knowledgeservices.com www.knowledgeservices.com
Health Services Advisory Group, Inc. Tim Laios 2390 E. Camelback Road, Suite 400, Phoenix, AZ 85016 602-801-6810 tlaios@hsag.com www.hsag.com
Medallia, Inc Patrick Colletta 3814 West Street, Suite 110, Cincinnati, OH 45227 513-821-6266 pcolletta@medallia.com www.medallia.com
Press Ganey Vicki Sheheane 1173 Ignition Drive, South Bend, IN 46601 800-232-8032 vicki.sheheane@pressganey.com www.pressganey.com
Qualtrics, LLC Allison Zapor 333 W River Park Drive, Provo, UT 84604 248-344-7572 azapor@qualtrics.com www.qualtrics.com
University of Alabama at Birmingham (UAB) Matt Fifolt 1665 University Blvd, Suite 430, Birmingham, AL 35294 205-975-0506 sru@uab.edu https://www.sites.uab.edu/sru
University of Florida Survey Research Center (UFSRC) Elizabeth Lynch PO Box 117148, Gainesville, FL 32611 352-392-2908 ealynch@ufl.edu https://bebr.ufl.edu/ufsrc/
Widener-Burrows & Associates, Inc. dba WBA Research Allison Booker 4200 Parliament Place, Suite 200, Lanham, MD 20706 410-721-0500 abooker@WBAresearch.com www.WBAResearch.com
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