NCQA Certified CAHPS 5.1H Survey Vendors

The firms in the table have been trained and certified by NCQA to collect CAHPS 5.1H Survey results. (Updated November 5, 2025)

Directory of Certified Vendors

Organization Contact Address Phone Email Website
Arkansas Foundation for Medical Care (AFMC) Kristina Bondurant 1020 West 4th Street, Little Rock, AR 72201 501-516-1636 AFMC.Surveys@afmc.org www.afmc.org
Center for the Study of Services (CSS) Rachel Phoebus 1625 K Street, NW, Suite 1100, Washington, DC 20006 202-347-9612 rphoebus@cssresearch.org www.cssresearch.org
CIRACET | Care Coordination & Collaboration Center (C4) Noris Torres PO BOX 8970, Ponce, PR, 00732 787-380-1279 ntorres@ciracet.com www.ciracet.com
Crossroads Group Inc. Lisa Duesterheft 440 Johnson Road, Suite A, Keller, TX 76248 817-385-7902 cahps@crossroadsgrp.com www.crossroadsgrp.com
CSRA State and Local Solutions LLC, a General Dynamics Information Technology, Inc. Company Nena Sanchez 124 West Capitol, Suite 990, Little Rock, AR 72201 501-707-3988 Nena.Sanchez@GDIT.com www.gdit.com
DataStat, Inc. Steve Weindorf 3975 Research Park Drive, Ann Arbor, MI 48108 734-994-0540 x193 sweindorf@datastat.com www.datastat.com
Guidesoft, Inc. dba Knowledge Services Bill Evans 9800 Crosspoint Boulevard, Indianapolis, IN 46256 317-578-1700 proposals@knowledgeservices.com www.knowledgeservices.com
Health Services Advisory Group, Inc. Tim Laios 2390 E Camelback Road, Suite 400 Phoenix, AZ 85016 602-801-6810 tlaios@hsag.com www.hsag.com
Ipsos Public Affairs, LLC Teri Capua 222 W. Adams Street, Suite 1100, Chicago, IL 60606 312-526-4921 Teri.Capua@ipsos.com www.ipsos.com
Medallia, Inc. Patrick Colletta 575 Market Street, Suite 1850, San Francisco, CA 94105 513-821-6266 pcolletta@medallia.com www.medallia.com
Press Ganey Abigail Foster 1173 Ignition Drive South Bend, IN 46601 800-232-8032 afoster@pressganey.com www.pressganey.com
Qualtrics, LLC. Allison Zapor 38701 W Seven Mile Rd, Suite 250, Livonia, MI 48152 248-344-7572 azapor@qualtrics.com www.qualtrics.com/healthcare
University of Florida Survey Research Center Elizabeth Lynch PO Box 117148 Gainesville, FL 32611 352-392-2908 x102 ealynch@ufl.edu www.bebr.ufl.edu/ufsrc
Widener-Burrows & Associates, Inc. dba WBA Research Allison Booker 4200 Parliament Place, Suite 200, Lanham, MD 20706 410-721-0500 abooker@wbaresearch.com www.wbaresearch.com
University of Alabama at Birmingham (UAB) Matt Fifolt 1665 University Blvd, Suite 430 Birmingham, AL 35594 205-975-0506 mfifolt@uab.edu https://www.uab.edu/soph/home/centers/sru
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