NCQA Certified CAHPS 5.1H Survey Vendors

The firms in the table have been trained and certified by NCQA to collect CAHPS 5.1H Survey results. (Updated November 5, 2025)

Directory of Certified Vendors

CompanyContact NameAddressPhoneEmailWebsite
Arkansas Foundation for Medical Care (AFMC)Kristina Bondurant1020 West 4th Street, Little Rock, AR 72201501-516-1636AFMC.Surveys@afmc.orgwww.afmc.org
Center for the Study of Services (CSS)Rachel Phoebus1625 K Street, NW, Suite 1100, Washington, DC 20006202-347-9612rphoebus@cssresearch.orgwww.cssresearch.org
CIRACET | Care Coordination & Collaboration Center (C4)Noris TorresPO BOX 8970, Ponce, PR, 00732787-380-1279ntorres@ciracet.comwww.ciracet.com
Crossroads Group Inc.Lisa Duesterheft440 Johnson Road, Suite A, Keller, TX 76248817-385-7902cahps@crossroadsgrp.comwww.crossroadsgrp.com
CSRA State and Local Solutions LLC, a General Dynamics Information Technology, Inc. CompanyNena Sanchez124 West Capitol, Suite 990, Little Rock, AR 72201501-707-3988Nena.Sanchez@GDIT.comwww.gdit.com
DataStat, Inc.Steve Weindorf3975 Research Park Drive, Ann Arbor, MI 48108734-994-0540 x 193sweindorf@datastat.comwww.datastat.com
Guidesoft, Inc. dba Knowledge ServicesBill Evans9800 Crosspoint Boulevard, Indianapolis, IN 46256317-578-1700proposals@knowledgeservices.comwww.knowledgeservices.com
Health Services Advisory Group, Inc.Tim Laios3133 E. Camelback Road, Suite 300, Phoenix, AZ 85016602-801-6810tlaios@hsag.comwww.hsag.com
Ipsos Public Affairs, LLCTeri Capua222 W. Adams Street, Suite 1100, Chicago, IL 60606312-526-4921Teri.Capua@ipsos.comwww.ipsos.com
Press GaneyAbigail Foster1173 Ignition Drive South Bend, IN 46601800-232-8032afoster@pressganey.comwww.pressganey.com
Qualtrics, LLC.Allison Zapor38701 W Seven Mile Rd, Suite 250, Livonia, MI 48152248-344-7572azapor@qualtrics.comwww.qualtrics.com/healthcare
University of Florida Survey Research CenterElizabeth LynchPO Box 117148 Gainesville, FL 32611352-392-2908 x 102ealynch@ufl.eduwww.bebr.ufl.edu/ufsrc
Widener-Burrows & Associates, Inc. dba WBA ResearchAllison Booker4200 Parliament Place, Suite 200, Lanham, MD 20706410-721-0500abooker@wbaresearch.comwww.wbaresearch.com
University of Alabama at Birmingham (UAB)Matt Fifolt1665 University Blvd, Suite 430 Birmingham, AL 35594205-975-0506mfifolt@uab.eduhttps://www.uab.edu/soph/home/centers/sru
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