FAQ Directory

Here are some of the most frequently asked questions about NCQA’s various programs. If you don’t see what you are looking for in one of the entries below, you can  ask a question through My NCQA.

Filter Results
  • Save

    Save your favorite pages and receive notifications whenever they’re updated.

    You will be prompted to log in to your NCQA account.

  • Email

    Share this page with a friend or colleague by Email.

    We do not share your information with third parties.

  • Print

    Print this page.

You are viewing a single FAQ from your previous search. Clear Search

11.09.2017 Additional Resources Are there any outside resources that may help me in the PCMH transformation process?

Content AreaCriteriaResource LinkDescription
TC02http://www.ihi.org/resources/Pages/Changes/OptimizetheCareTeam.aspxResource on how to optimize staff responsibilities
 02https://www.integration.samhsa.gov/operations-administration/OATI_Tool3_ART.pdfToolkit on how to optimize administrative staff responsibilities to benefit clinical practice
 02http://www.improvingprimarycare.org/team/pcpResource on how to optimize staff responsibilities
 04https://www.stepsforward.org/modules/pfacModule teaching how to create a patient advisory council
 07http://www.nachc.org/research-and-data/prapare/toolkit/Toolkit to better understand social determinants of health
 08https://integrationacademy.ahrq.gov/sites/default/files/AHRQ_AcademyGuidebook.pdfInformation on behavioral healthcare integration in primary practice
KM02 Ghttps://healthleadsusa.org/resources/the-health-leads-screening-toolkit/Social needs screening toolkit
 12https://www.cdc.gov/media/releases/2012/p0614_preventive_health.htmlDiscussion on benefits of preventative care
 14https://www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/match/match.pdfGuide to medication reconciliation at transitions
 16http://www.teachbacktraining.org/Information on teach back training
 17http://www.improvingprimarycare.org/work/medication-managementGuide to medication management
 24https://www.ahrq.gov/professionals/education/curriculum-tools/shareddecisionmaking/index.htmlToolkit for shared decision making
 24http://msdmc.org/3-assess/Toolkit for shared decision making
 24https://shareddecisions.mayoclinic.org/Informative website about shared decision making
 13http://www.jabfm.org/content/28/2/170.full.pdf  "Patient Empanelment: The Importance of Understanding Who Is at Home in a Medical Home"
AC13http://www.annfammed.org/content/10/5/396.full "Estimating a Reasonable Patient Panel Size for Primary Care Physicians With Team-Based Task Delegation"
  http://www.commonwealthfund.org/~/media/files/publications/issue-brief/2014/aug/1764_hong_caring_for_high_need_high_cost_patients_ccm_ib.pdfArticle discussing benefits and strategies to care management
CM03https://nf.aafp.org/Shop/practice-transformation/risk-stratified-care-mgmt-rubricRisk stratification rubric available to members of the AAFP
 03http://www.calquality.org/storage/documents/cqc_complexcaremanagement_toolkit_final.pdfRisk stratification rubric from California Quality Collaborative
 03http://www.millimanriskadjustment.com/MARA  – The Milliman Advanced Risk Adjuster is a model of risk stratification in which risk scores are normalized to a given population.
 04http://www.aafp.org/fpm/2015/0100/fpm20150100p7-rt1.pdfCare Plan template from AAFP, not exclusive to members
 06http://www.dartmouthatlas.org/downloads/reports/preference_sensitive.pdfResource on how to incorporate patient preference into care management
 08http://www.ihi.org/resources/pages/tools/selfmanagementtoolkitforclinicians.aspxToolkit to aid clinicians in promoting self-management
 08https://www.ahrq.gov/professionals/prevention-chronic-care/improve/self-mgmt/index.htmlResources on self management
 08http://champsonline.org/tools-products/clinical-resources/patient-education-tools/patient-self-management-toolsCondition specific self management tools
 08https://jamanetwork.com/journals/jamainternalmedicine/fullarticle/Article discussing proper communication between primary and specialist clinicians
CC14http://nihcr.org/analysis/improving-care-delivery/prevention-improving-health/ed-coordination/Information on improving communication between emergency and primary physicians
 16https://share.kaiserpermanente.org/article/kaiser-permanente-study-finds-tailored-post-hospital-visits-lower-risk-readmission-medicare-advantage-patients/Article discussing advantages of post hospital primary care visits
QI https://www.ahrq.gov/sites/default/files/publications/files/pcmhqi2.pdfResource for building quality improvement in primary care
 03http://www.ihi.org/resources/Pages/Measures/ThirdNextAvailableAppointment.aspxInformation on how to utlize third next available appointment measurement
 08https://www.ahrq.gov/professionals/prevention-chronic-care/improve/system/pfhandbook/mod4.htmlBenefits of PDSA cycle

ALL 2017