Self Paced

Race, Ethnicity, SOGI, Income, and Language in Patient Reg

Self Paced
Expires: February 26, 2026

Educational training for front desk staff and registration to increase competence and confidence in discussing, reviewing, and completing patient demographic data. 

About this Webinar Training

Race, Ethnicity, Sexual Orientation, Gender Identity, Income, and Language in Patient Registration 

Educational training for front desk staff and registration to increase competence and confidence in discussing, reviewing, and completing patient demographic data at the time of patient updates and registration.  
During this session we will also cover related PCMH standards and guidelines, e.g., KM (Competency B: Patient Diversity), KM 09 (Core) A-E, and KM 10 (Core). 

What You Will Learn

•    Recognize race, ethnicity, sexual orientation, gender identity, income, and language as part of registration and patient interaction. 
•    Increase competency in completion of race, ethnicity, language (REL), sexual orientation or gender identity (SOGI), and income at patient check-in. 
•    Increase comfort and capacity for front desk interactions when asking REL, SOGI, and income questions.


Who Should Attend

  • CCE’s
  • Consultants
  • Primary Care Teams
  • Practice Managers
  • Health Plans
  • Physicians
  • Nurses
  • PAs


Alex Keuroghlian

Alex Keuroghlian, MD, MPH

Alex Keuroghlian, MD, MPH (any pronouns) is Associate Professor of Psychiatry, Harvard Medical School (HMS); Director, Division of Education and Training at The Fenway Institute; and Director and Michele and Howard J Kessler Chair, Division of Public and Community Psychiatry at Massachusetts General Hospital (MGH). They are principal investigator of the National LGBTQIA+ Health Education Center at The Fenway Institute, a HRSA BPHC-funded cooperative agreement to improve care for LGBTQIA+ people across the U.S., as well as the HRSA HAB-funded 2iS Coordinating Center for Technical Assistance, which implements interventions nationally for people with HIV. Dr. Keuroghlian established the MGH Psychiatry Gender Identity Program and is clerkship director for two senior electives in sexual and gender minority health at HMS. He also co-directs the HMS Sexual and Gender Minority Health Equity Initiative, which leads longitudinal medical curriculum and faculty development in LGBTQIA+ health.  


Jess Tomko, PCMH CCE
Manager, Recognition Policy

Jess Tomko (she/hers) is a Manager of Recognition Policy at NCQA. Her responsibilities include the creation and maintenance of PCMH resources and providing support to practices going through transformation or annual review. 
Prior to NCQA, Jess spent over 13 years in healthcare administration, where she successfully led primary care, specialty, and surgical practices under the direction of  various stakeholders (private practice, community health systems, private equity, etc.). She effectively led practice transformations, strategic planning, M&A’s, compliance integrations, and quality initiatives throughout her roles. Jess also has extensive experience with various EHR’s, HIT and data reporting. Jess’s professional interests include healthcare operations, compliance, and quality improvement. She has a particular interest in health equity and practice burnout.
Jess earned her B.S. from George Mason University and has been an NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE) since 2023.


Continuing Education

This live course grants 2.0 required Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

This is a nonaccredited activity.

* Please note – You must attend the entire program to be eligible for total number of contact hours.


Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Alex Keuroghlian:  Grant/research support: National Training and Technical Assistance Partnership with Health Resources and Services Administration Bureau of Primary Health Care

                                National Cooperative Agreement with Health Resources and Services Administration HIV/AIDS Bureau> 

                             Consultant: Consultant for University of Washington and Health Resources and Services Administration on HIV service Implementation in Uganda and Jamaica

                               Consultant for University of California San Francisco and Health Resources and Services Administration on HIV service Implementation in The Philippines

                               Consultant for Alpert School of Medicine at Brown University

                             Other financial or material support: Royalties as editor of McGraw Hill Education textbook on transgender and gender diverse health care and an American Psychiatric Association textbook on gender-affirming psychiatric care.

 Jess Tomko:  None

Additional Planning Committee Member:
Tammy Donnelly: None
Jennifer Etue: None

This program was developed in part by NCQA staff.

This program received no commercial support.

* Please note – You must attend the entire program to be eligible for total number of contact hours.



Event Type
  1. Self Paced
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