Thu, Nov 16

Race, Ethnicity, SOGI, Income, and Language in Patient Reg

Educational training for front desk staff and registration to increase competence and confidence in discussing, reviewing, and completing patient demographic data at the time of patient updates and registration.

About this Webinar Training

Cost: $149
Course Type: Live Webinar
Date: Thursday, November 16, 2023; 2:00-3:30pm ET
Course Expires: November 16, 2024

Race, Ethnicity, Sexual Orientation, Gender Identity, Income, and Language in Patient Registration 

Educational training for front desk staff and registration to increase competence and confidence in discussing, reviewing, and completing patient demographic data at the time of patient updates and registration.  
 
During this session we will also cover related PCMH standards and guidelines, e.g., KM (Competency B: Patient Diversity), KM 09 (Core) A-E, and KM 10 (Core). 
 

What You Will Learn

•    Recognize race, ethnicity, sexual orientation, gender identity, income, and language as part of registration and patient interaction. 
•    Increase competency in completion of religion, ethnicity, language (REL), sexual orientation or gender identity (SOGI), and income at patient check-in. 
•    Increase comfort and capacity for front desk interactions when asking REL, SOGI, and income questions.

Related Content:
NCQA Health Innovation Summit, October 23-25, 2023. 
Gaylord Palms Resort and Convention Center
Orlando, Florida

Who Should Attend

  • CCE's
  • Consultants
  • Primary Care Teams
  • Practice Managers
  • Health Plans
  • Physicians
  • Nurses
  • PAs

Faculty

Jennifer M. Etue, LICSW
Manager, Integrated Behavioral Health
Providence Community Health Centers 

Jess Tomko, PCMH CCE
Manager, Recognition Policy
NCQA

 

Continuing Education

This live course grants 2.0 required Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

This is a non–accredited activity.

* Please note – You must attend the entire program to be eligible for total number of contact hours.

 

 

 

Event Type
  1. Live Online

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