Self Paced

An Equity Approach to People-Centered Virtual Care...

Panelists will explain their people-centered policy design and showcase findings on barriers that diverse communities face when accessing virtual care, and policy solutions to overcome those barriers.

About this Webinar Training

An Equity Approach to People-Centered Virtual Care Policy Design

This course features USofCare policy and research and community engagement staff, as well as a member of USofCare’s Founder’s Council or Voices of Real Life, sharing their perspective from the community. Panelists will explain their people-centered policy design and showcase findings on barriers that diverse communities face when accessing virtual care, and policy solutions to overcome those barriers. Panelists will share their mixed-methods approach for listening to people about their experiences with virtual care (listening sessions, focus groups, 1:1 conversations, public opinion, commissioning research) to learn about their needs, desired outcomes and potential policy solutions. The discussion will also cover how quantitative knowledge is paired with research evidence and expert opinion to ensure an equitable approach to virtual care.

Click here to access the Quality Innovation Series registration page to register or review the full course content.

What You Will Learn

  • To showcase mixed-methods, listening-based research methods and findings on people's experiences with virtual care.
  • To highlight potential policy solutions to overcome barriers that diverse communities face when accessing virtual care.
  • To discuss implications of virtual care research and policy solutions for health equity in communities.


Jennifer DeYoung

Jennifer DeYoung is Director of Policy, Building Blocks of Health Reform at United States of Care. She is a health policy and program innovation leader who has worked in the public sector to advance health equity at the federal, state and local levels. In her previous role as Deputy Policy Director at Public Health—Seattle & King County, she co-led the design and implementation of Best Starts for Kids—the nation’s most comprehensive investment in promotion, prevention and early intervention efforts that support healthy development of kids, families and communities. Prior to her work at Seattle-King County, she held senior management roles at the Wisconsin Department of Health Services, where she managed multiple programs in the State’s Medicaid program. Ms. DeYoung also served as a Senior Health Care Analyst with the U.S. Government Accountability Office, where she led projects on mental health parity, Medicare physician payment policies and seasonal flu vaccine distribution, among others. She earned her MA in Public Policy and Administration from Columbia University and her undergraduate degree in Public Policy Studies from Duke University.

Venice Haynes, MD, PhD

Venice Haynes, MD, is Director of Research and Community Engagement at United States of Care. She has an extensive public health background and a focus on the social and behavioral sciences; her research centered approaches to address social determinants of health and health disparities, particularly in underserved and minority communities. She has worked on CDC- and NIH-funded projects to address disparities in cancer and other chronic diseases, and has provided technical assistance to community-based organizations across Georgia and the Carolinas in the areas of breast and cervical cancer programming for African American women. Dr. Haynes received her BS in Biology from Tennessee State University, her MS in Public Health from Meharry Medical College and her PhD from the University of South Carolina.

Omar Ibarra

Omar Alejandro Ibarra recently graduated with his Masters of Public Health from the Gillings School of Global Public Health at the University of North Carolina at Chapel Hill. He is the son of Mexican immigrants and grandson of Braceros. His interests in public health lay in equity and social justice in US health systems and policy and the impacts these systems have on people of color, immigrants, and undocumented communities. Omar’s aim is to highlight the inequities perpetuated by the US health system as well as how to create more equitable care through policy reform at all levels of government. Omar will be joining the Congressional Hispanic Caucus Institute (CHCI) in Washington DC this fall as a Health Fellow. As a former USofCare policy intern, Omar assisted in researching for and co-authoring a playbook of the best policies and practices addressing behavioral health among the most vulnerable populations during COVID-19 nationwide.

Abner Mason

Abner Mason is a health care technology leader who is dedicated to creating a more just, equitable and effective health care system. He is founder and CEO of ConsejoSano, and is also founder and Chair of HealthTech 4 Medicaid, a nonprofit organization working to change the pace of innovation to improve health care quality and access. Mr. Mason serves on the boards of the California Black Health Network and Manifest MedEx, California’s largest health information exchange, and is a member of the American Medical Association’s External Equity & Innovation Advisory Group. He was also a member of the Biden-Harris Policy Committee.

Continuing Education

This live course grants 1.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:


Jennifer DeYoung: None
Venice Haynes: None
Omar Ibarra: None
Abner Mason: None

Additional Planning Committee Members:

Cathy Beckner: None



This program was developed in part by NCQA staff.

This program received no commercial support.

Event Type
  1. Self Paced
Policies and Discounts

Includes the printable registration form, substitutions, transfers/credits and cancellation policies as well as other education policies and discount information.

Read Policies
Publications & Products

View all NCQA publications and products, including HEDIS manuals, Accreditation standards and NCQA newsletters.

View All
Customer Support

NCQA Customer Support is available Monday – Friday, 8:30 – 5:00 ET M-F.
Call: 888.275.7585

Contact NCQA
  • Save

    Save your favorite pages and receive notifications whenever they’re updated.

    You will be prompted to log in to your NCQA account.

  • Email

    Share this page with a friend or colleague by Email.

    We do not share your information with third parties.

  • Print

    Print this page.

Have a Team?
Get Virtual Team Training

NCQA can bring virtual or in-person training to you and your team of 20 people or more.