Self Paced

Learning in Action: Implementing a Primary Care...

During this course, attendees learn how the Care Transformation Collaborative of Rhode Island (CTC-RI) helped primary care practices respond to telehealth implementation challenges...

About this Webinar Training

Learning in Action: Implementing a Primary Care Telehealth Response During COVID-19

During this course, attendees learn how the Care Transformation Collaborative of Rhode Island (CTC-RI) helped primary care practices respond to telehealth implementation challenges through a three-pronged “learning in action” approach. Areas of focus include development and implementation of needs assessment surveys; utilization of results to inform telehealth webinar topics that align with proposed PCMH/PCSP Telehealth Distinction Requirements; and development and implementation of a primary care 12-month telehealth learning collaborative that let practices test/use telehealth services to improve care for patients with chronic conditions. Hear from a primary care practice that participated in this initiative and get sample tools and resources to apply in your primary care practice setting.

Click here to access the Quality Innovation Series registration page to register or review the full course content.

What You Will Learn

  • Review challenges that practices and patients face using telehealth and learn about strategies to address barriers.
  • Identify tools that can be used in primary care settings to improve practice and patient telehealth experiences.
  • Identify options for using telehealth services to help patients manage chronic conditions.

Who Should Attend

  • Behavioral Health Providers/Directors
  • CCEs
  • Primary Care Practice Staff (Nurse Care Managers, Office Managers, Providers)
  • Quality Improvement Staff
  • Representatives from Systems of Care and Payers


Susanne Campbell, RN, MS, PCMH CCE

Susanne Campbell, RN, MS, PCMH CCE, has a broad range of clinical and administrative experiences in outpatient primary care practices, community health centers, home care and long-term/assisted living care. In her current position at Care Transformation Collaborative of Rhode Island, she has supported expansion of adult and pediatric primary care practices earning NCQA Recognition, improving clinical and customer experience outcomes and decreasing total costs of care. Ms. Campbell has worked with primary care practice teams and health plans to apply a population health approach to strengthen clinical and community links and improve health equity. She received her Masters in Gerontology Nursing from the University of Rochester, her Masters in Health Service Administration from Salve Regina University and her BSN from Mount Saint Mary College.

Sue Dettling, BS, PCMH CCE

Sue Dettling is a PCMH content expert, Practice Facilitator and Telehealth Project Manager at Care Transformation Collaborative of Rhode Island. Prior to joining CTC-RI, she worked with primary care practices in RI to help them earn NCQA PCMH Recognition. In addition, she has provided technical assistance and quality improvement coaching to primary care and specialty practices, helping them meet CMS program requirements, including the Quality Payment Program, Transforming Clinical Practices Initiative and the EHR Incentive program. Ms. Dettling is Project Manager for the RI telehealth project and practice facilitator leading work with FQHS, pediatric and adult primary care practices and community health teams. She received her BS in Health Policy and Management from Providence College, and has maintained her NQCA CCE since 2014.

Marna Heck-Jones

Marna Heck-Jones is IT EHR Coordinator at Anchor Medical Associates. Prior to that position, she helped develop and implement systems and workflows to improve the provider and patient experience and report quality data in a variety of health care settings in Oklahoma, Oregon and throughout New England.

Continuing Education

This live course grants 1.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours.


Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Susanne Campbell: None
Sue Dettling: None
Marna Heck-Jones: None

Additional Planning Committee Member:
Cathy Beckner: None

This program was developed in part by NCQA staff.

This program received no commercial support.

Event Type
  1. Self Paced
Policies and Discounts

Includes the printable registration form, substitutions, transfers/credits and cancellation policies as well as other education policies and discount information.

Read Policies
Publications & Products

View all NCQA publications and products, including HEDIS manuals, Accreditation standards and NCQA newsletters.

View All
Customer Support

NCQA Customer Support is available Monday – Friday, 8:30 – 5:00 ET M-F.
Call: 888.275.7585

Contact NCQA
  • Save

    Save your favorite pages and receive notifications whenever they’re updated.

    You will be prompted to log in to your NCQA account.

  • Email

    Share this page with a friend or colleague by Email.

    We do not share your information with third parties.

  • Print

    Print this page.

Have a Team?
Get Virtual Team Training

NCQA can bring virtual or in-person training to you and your team of 20 people or more.