Self Paced

Staying Connected to Patients in a Pandemic...

As a Federally Qualified Health Center, Greater Portland Health (GPH) provides primary medical, behavioral and dental health services to Greater Portland's most vulnerable residents ...

About this On Demand Training

Staying Connected to Patients in a Pandemic Through Telehealth

As a Federally Qualified Health Center, Greater Portland Health (GPH) provides primary medical, behavioral and dental health services to Greater Portland's most vulnerable residents, including low-income individuals and families, the homeless, immigrant/refugee/asylum-seekers, children, elderly and the under-/uninsured. Its primary goal during the COVID-19 pandemic has been to remain fully operational and continue to support patients while keeping staff safe. This has required staff to implement telehealth services–something never used before at GPH.

Click here to access the Quality Innovation Series registration page to register or review the full course content.



What You Will Learn

  • Review how teamwork and collaboration can result in innovative solutions, even in emergency situations.
  • Review how staff adapted to new technology and faced challenges they had never experienced.
  • Discuss how Greater Portland Health was able to provide patients with continuous care while instructing them how to use telehealth.



Ann Tucker, SHRM-SCP
In 2012, Ann joined Greater Portland Health as Chief Financial Officer. In 2018, she was named CEO. She has more than 20 years of diverse leadership experience in drug retail, insurance and transit, with more than 15 years in the health care industry. She is honored to be part of a team that has expanded access and services to the greater Portland community as the health center continues to expand and thrive. Ann received her undergraduate degrees at the University of Southern Maine. She has an Associates in Business Administration and a Bachelors in Communication. Ann went to Saint Michael’s College to receive her Masters of Science in Administration. She believes in the mission and is passionate about creating an exceptional patient experience and positive work culture for the team.

Continuing Education

This live course grants 1.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:


Anne Tucker: None

Additional Planning Committee Members:

Cathy Beckner: None

This program was developed in part by NCQA staff.

This program received no commercial support.


Event Type
  1. Self Paced
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