On Demand

CCE Quarterly: An Evaluator’s Tips for PCMH Virtual Review

Join NCQA and a PCMH Evaluator to learn how CCEs can help practices “tell their story” and showcase their patient-centered care achievements.

About this On Demand Training

Cost: $99

CCE Quarterly: An Evaluator’s Tips for PCMH Virtual Review Success

Join NCQA and a PCMH Evaluator to learn how CCEs can help practices “tell their story” and showcase their patient-centered care achievements. Understanding readiness for the Virtual Review, team member roles during the Virtual Review and choosing the right evidence will set you up for success. This webinar recording outlines the best types of evidence to present during Virtual Review and gives tips for working with your Evaluator. Don’t miss this opportunity to hear firsthand Evaluator advice and strategies for Virtual Review success. This presentation was recorded on October 30, 2019.

What You Will Learn

At the Conclusion of the webinar learners will be able to:

  • Describe the virtual review process, Evaluator expectations and outline what practices can expect during a virtual check-in.
  • Assign team member roles and design the optimal virtual review execution plan for their practice, including how to best maximize the value of their PCMH Certified Content Expert.
  • Determine appropriate types of evidence to submit electronically versus what to explain and show during the virtual review.
  • Outline tips for presenting evidence to your Evaluator to reduce administrative burden and meet PCMH requirements.

Who Should Attend

  • CCE's.
  • Consultants.
  • Primary care, specialty and community center practice staff.
  • ACOs and Integrated Delivery Networks.
  • Practice managers and care teams.


Christina Borden, PCMH CCE

Christina Borden has spent a majority of her career working to improve patients and providers’ healthcare through implementing more rigorous standards for Patient Centered Medical Home.  She has overseen, managed and implemented specific standards and initiatives at a Medicaid managed care association, on Capitol Hill and at NCQA. Christina is the Director for NCQA’s Recognition Programs Policy and Resources (RPPR). In her ninth year with NCQA, Christina oversees the development, implementation, and promotion of NCQA’s Recognition Programs (RP).  She maintains and improves NCQA programs as clinical measures and standards change. Additionally, she works to educate stakeholders, interpret and maintain guidelines for RP programs and ensure NCQA’s programs properly align with federal guidelines and the healthcare industry as a whole. When appropriate, Christina represents the department publicly, including in forums for sponsors, state and federal agencies, professional organizations and other partners. Before joining NCQA, Christina worked at the Association for Community Affiliated Plans (ACAP) representing non-profit safety net health plans and as a health liaison on Capitol Hill.

Christy Erickson, MSN, PMP, PCMH CCE

Christy Erickson has been in the healthcare industry for the last 28 years, initially as a care provider and later transitioning to healthcare IT. She is currently the Director of Clinical Transformation at Galen Healthcare Solutions where she is responsible for understanding the direction of the healthcare industry with the primary focus purpose of defining and developing service offerings in the area of clinical transformation. Christy is an experienced healthcare technology leader with strong clinical workflow, project management and customer relationship management experience with a passion to improve healthcare. 

Christy is a PCMH Certified Content Expert and also serves as a NCQA PCMH Programs Evaluator under the 2017 Standards and Guidelines. Previously, she was an NCQA reviewer under the 2014 Guidelines. She has performed over 200 NCQA evaluations and countless of virtual check-ins with practices of all sizes. Christy holds a Master of Science degree in Nursing from Salisbury University and PMP certification from Project Management Institute.

Continuing Education

This webinar recording provides maintenance of certification credit (2 points) under "required continuing education" for PCMH CCEs. This is a non AMA PRA Category 1 CreditTM, ANA CNE, APA, ACPE and ASWB ACE activity. 

Event Type
  1. On Demand
Policies and Discounts

Includes the printable registration form, substitutions, transfers/credits and cancellation policies as well as other education policies and discount information.

Read Policies
Publications & Products

View all NCQA publications and products, including HEDIS manuals, Accreditation standards and NCQA newsletters.

View All
Customer Support

NCQA Customer Support is available Monday – Friday, 8:30 – 5:00 ET M-F.
Call: 888.275.7585

Contact NCQA
  • Save

    Save your favorite pages and receive notifications whenever they’re updated.

    You will be prompted to log in to your NCQA account.

  • Email

    Share this page with a friend or colleague by Email.

    We do not share your information with third parties.

  • Print

    Print this page.

Have a Team?
Get Virtual Team Training

NCQA can bring virtual or in-person training to you and your team of 20 people or more.