On Demand

PCMH: Care Management and Support (CM)

During this online activity, participants will learn about CM's core and elective criteria and view example documentation that meet their intent.

About this On Demand Training

A Look Inside PCMH Concept: Care Management & Support (CM)

NCQA's PCMH Recognition program has evolved to feature a set of six concepts that make up a medial home. Underlying these concepts are criteria (activities for which a practice must demonstrate adequate performance to obtain NCQA PCMH Recognition) developed from evidence-based guidelines and best practices.

This self-paced module focuses on Care Management & Support (CM). The intent of the Care Management and Support concept is to identify individual patients who would benefit from care management and develop care plans for those patients. Practices incorporate patient needs and patient preferences into the plan of care. Barriers to meeting goals are identified so the practice can create and implement a plan to address those barriers. There are two competencies associated with this concept.

For an overview of all 6 PCMH Concepts, please refer to the "A Look Inside the 6 PCMH Concepts: A Comprehensive Overview" course.

What You Will Learn

At the conclusion of the module, participants will have the knowledge they need to:

  1. Discuss the format of PCMH requirements, the virtual check-in process and the transformation journey.
  2. Outline core and elective criteria for Care Management and Support (CM).
  3. Explain how CM is scored using scoring criteria within the standards and guidelines.
  4. Discuss examples that meet core criteria and electives.

Who Should Attend

This program is geared towards individuals responsible for preparing their organization to go through NCQA Health Plan Accreditation, including (but not limited to):

  • Quality Improvement/Coordinators/Managers/Directors
  • Quality Assurance Managers/Directors
  • Clinical Outcomes Managers/Directors
  • Consultants
  • Accreditation Managers


Planning Committee

Cathy Beckner, MS (Instructional Designer)
eLearning Program Manager, Education
Washington, DC 

Christina Borden, PCMH CCE
Assistant Director, Recognition Programs Policy & Resources
Washington, DC 

Johann Chanin, RN, MSN, PCMH CCE
Denver, CO

Vashon Coehins, MA
Assistant Director, Education
Washington, DC 

Mina L. Harkins, MBA, MT (ASCP), PCMH CCE
Assistant Vice President, Recognition Programs Policy
Washington, DC 

Jacquelyn Lombos, MS, PCMH CCE
Assistant Director, Education 
Washington, DC

Continuing Education

In support of improving patient care, the National Committee for Quality Assurance (NCQA) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

NCQA designates this live educational activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This educational activity is approved for 1 nursing education contact hour.*

This program is sponsored by The National Committee for Quality Assurance. The National Committee for Quality Assurance is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education. The assigned universal program number(s): JA0004597-0000-18-009-H04-P. This program provides 1 CPE contact hour.

This on-demand webinar provides maintenance of certification credit (1 point) under "other continuing education" for PCMH CCEs.

Upon successful completion of this program (attending the full session and completing a program evaluation), participants will access CPE Monitor on the ACPE website to locate and track their CPE statement of credit.

*Please note – You must attend the entire program to be eligible for total number of contact hours.

Event Type
  1. On Demand
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