On Demand

PCMH: Patient-Centered Access and Continuity (AC)

During this online activity, participants will learn about AC's core and elective criteria and view example documentation that meet their intent.

About this On Demand Training

Cost: $99

A Look Inside PCMH Concept: Patient-Centered Access and Continuity (AC)

NCQA's PCMH Recognition program has evolved to feature a set of six concepts that make up a medial home. Underlying these concepts are criteria (activities for which a practice must demonstrate adequate performance to obtain NCQA PCMH Recognition) developed from evidence-based guidelines and best practices.

This self-paced module focuses on the Patient-Centered Access and Continuity (AC) concept and covers continuity of care. AC expects Patients/families/caregivers to have 24/7 access to clinical advice, appropriate care by their designated clinician/care team, and support to access their medical record. During this online activity, participants will learn about AC's core and elective criteria and view example documentation that meet their intent.

For an overview of all 6 PCMH Concepts, please refer to the "A Look Inside the 6 PCMH Concepts: A Comprehensive Overview" course.

What You Will Learn

At the conclusion of the module, participants will have the knowledge they need to:

  1. Discuss the format of PCMH requirements, the virtual check-in process and the transformation journey.
  2. Outline core and elective criteria for Patient-Centered Access and Continuity (AC).
  3. Explain how AC is scored using scoring criteria within the standards and guidelines.
  4. Discuss examples that meet core criteria and electives.

Who Should Attend

This program is designed for any health care professional, health care decision maker or consultant who needs a detailed explantion of the Patient-Centered Access and Continuity (AC) concept of the PCMH Medical Home Recognition standards and guidelines. It is intended for, but not limited to: 

  • CCE's.
  • Consultants.
  • Practice care teams.
  • Practice managers.
  • Payers.


Planning Committee

Cathy Beckner, MS (Instructional Designer)
eLearning Program Manager, Education
Washington, DC 

Christina Borden, PCMH CCE
Assistant Director, Recognition Programs Policy & Resources
Washington, DC 

Johann Chanin, RN, MSN, PCMH CCE
Denver, CO

Vashon Coehins, MA
Assistant Director, Education
Washington, DC 

Mina L. Harkins, MBA, MT (ASCP), PCMH CCE
Assistant Vice President, Recognition Programs Policy
Washington, DC 

Jacquelyn Lombos, MS, PCMH CCE
Assistant Director, Education 
Washington, DC

Continuing Education

imageIn support of improving patient care, the National Committee for Quality Assurance (NCQA) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

NCQA designates this live educational activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This educational activity is approved for 1 nursing education contact hour.*

This program is sponsored by The National Committee for Quality Assurance. The National Committee for Quality Assurance is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education. The assigned universal program number(s): JA0004597-0000-18-003-H04-P. This program provides 1 CPE contact hour.

This on-demand webinar provides maintenance of certification credit (1 point) under "other continuing education" for PCMH CCEs.

Upon successful completion of this program (attending the full session and completing a program evaluation), participants will access CPE Monitor on the ACPE website to locate and track their CPE statement of credit.

* Please note – You must attend the entire program to be eligible for total number of contact hours. 


Event Type
  1. On Demand
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