On Demand

A Look Inside the 6 PCMH Concepts: A Comprehensive Overview

During this online activity you will review an overview and description for each standard as well as criteria examples to help you in the transformation process.

About this On Demand Training

A Look Inside the 6 PCMH Concepts: A Comprehensive Overview

Intermediate level sealNCQA’s PCMH Recognition program has evolved to feature a set of six concepts that make up a medical home. Underlying these concepts are criteria (activities for which a practice must demonstrate adequate performance to obtain NCQA PCMH Recognition) developed from evidence-based guidelines and best practices.

Each concept’s criteria outline the features of PCMH transformation and how NCQA evaluates a practice’s ability to function as a patient-centered medical home. You will review an overview and description for each standard, as well as criteria examples, to help you in the transformation process.

This self-paced training focuses on the six PCMH concepts listed below:

  1. Team-Based Care and Practice Organization (TC)
  2. Knowing and Managing Your Patients (KM)
  3. Patient-Centered Access and Continuity (AC)
  4. Care Management and Support (CM)
  5. Care Coordination and Care Transitions (CC)
  6. Performance Measurement and Quality Improvement (QI)

Learners only interested in particular PCMH Concepts may access courses in individual Concepts here:

What You Will Learn

At the conclusion of the module, participants will have the knowledge they need to:

  1. Discuss the PCMH requirements, the virtual check-in process and the transformation journey.
  2. Outline core and elective criteria for the 6 concepts.
  3. Explain criteria scoring in the standards and guidelines. 
  4. Discuss examples that meet core criteria and electives.

Who Should Attend

This program is designed for all health care professionals, health care decision makers and consultants who want a detailed explanation of the PCMH Medical Home Recognition standards and guidelines; for example: 

  • CCE's
  • Consultants
  • Practice care teams
  • Practice managers
  • Payers


Planning Committee

Cathy Beckner, MS (Instructional Designer)
eLearning Program Manager, Education
Washington, DC 

Christina Borden, PCMH CCE
Assistant Director, Recognition Programs Policy & Resources
Washington, DC 

Johann Chanin, RN, MSN, PCMH CCE
Denver, CO

Vashon Coehins, MA
Assistant Director, Education
Washington, DC 

Mina L. Harkins, MBA, MT (ASCP), PCMH CCE
Assistant Vice President, Recognition Programs Policy
Washington, DC 

Jacquelyn Lombos, MS, PCMH CCE
Assistant Director, Education 
Washington, DC

Continuing Education

In support of improving patient care, the National Committee for Quality Assurance (NCQA) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

NCQA designates this live educational activity for a maximum of 3.75 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This educational activity is approved for 3.8 nursing education contact hour.*

This program is sponsored by The National Committee for Quality Assurance. The National Committee for Quality Assurance is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education. The assigned universal program number(s): JA0004597-0000-18-010-H04-P. This program provides 3.8 CPE contact hour.

This on-demand webinar provides maintenance of certification credit (5 points) under "other continuing education" for PCMH CCEs.

Upon successful completion of this program (attending the full session and completing a program evaluation), participants will access CPE Monitor on the ACPE website to locate and track their CPE statement of credit.

* Please note – You must attend the entire program to be eligible for total number of contact hours. 

Event Type
  1. On Demand
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