On Demand

PCMH: Performance Measurement and Quality Improvement (QI)

During this online activity, participants will learn about QI's core and elective criteria and view example documentation that meet their intent.

About this On Demand Training

A Look Inside PCMH Concept: Performance Measurement & Quality Improvement (QI) 

NCQA’s PCMH Recognition program has evolved to feature a set of six concepts that make up a medical home. Underlying these concepts are criteria (activities for which a practice must demonstrate adequate performance to obtain NCQA PCMH Recognition) developed from evidence-based guidelines and best practices.

This self-paced module focuses on Performance Measurement & Quality Improvement (QI). The QI concept focuses on measuring performance to assess how processes put into place support the Patient-Centered Medical Home. It ensures processes are working to enhance quality, reduce costs, and improve patient experience. Measurement enables practices to have a concrete way to see how they're doing and act upon that information, if needed. Without measurement, a practice wouldn't be able to gauge if processes are working effectively and efficiently. A vital piece of being a PCMH is ensuring that there are goals and assessments in place for continuous quality improvement.

For an overview of all 6 PCMH Concepts, please refer to the "A Look Inside the 6 PCMH Concepts: A Comprehensive Overview" course.

What You Will Learn

At the conclusion of the module, participants will have the knowledge they need to:

  1. Discuss the format of PCMH requirements, the virtual check-in process and the transformation journey.
  2. Outline core and elective criteria for Performance Measurement and Quality Improvement (QI).
  3. Explain how QI is scored using scoring criteria within the standards and guidelines.
  4. Discuss examples that meet core criteria and electives.

Who Should Attend

This program is designed for any health care professional, health care decision maker or consultant interested who needs a detailed explanation of the Performance Measurement & Quality Improvement (QI) concept of the PCMH Medical Home Recognition standards and guidelines.  It is intended for, but not limited to:  

  • CCE's
  • Consultants
  • Practice care teams
  • Practice managers
  • Payers


Planning Committee

Cathy Beckner, MS (Instructional Designer)
eLearning Program Manager, Education
Washington, DC 

Christina Borden, PCMH CCE
Assistant Director, Recognition Programs Policy & Resources
Washington, DC 

Johann Chanin, RN, MSN, PCMH CCE
Denver, CO

Vashon Coehins, MA
Assistant Director, Education
Washington, DC 

Mina L. Harkins, MBA, MT (ASCP), PCMH CCE
Assistant Vice President, Recognition Programs Policy
Washington, DC 

Jacquelyn Lombos, MS, PCMH CCE
Assistant Director, Education 
Washington, DC

Continuing Education

In support of improving patient care, the National Committee for Quality Assurance (NCQA) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

NCQA designates this live educational activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This educational activity is approved for 1 nursing education contact hour.*

This program is sponsored by The National Committee for Quality Assurance. The National Committee for Quality Assurance is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education. The assigned universal program number(s): JA0004597-0000-18-006-H04-P. This program provides 1 CPE contact hour.

This on-demand webinar provides maintenance of certification credit (1 point) under "other continuing education" for PCMH CCEs.

Upon successful completion of this program (attending the full session and completing a program evaluation), participants will access CPE Monitor on the ACPE website to locate and track their CPE statement of credit.

*Please note – You must attend the entire program to be eligible for total number of contact hours.

Event Type
  1. On Demand
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