NCQA PCMH Content Expert Certification

Click here to view the current list of PCMH Certified Content Experts™

Why Certify

NCQA invites you to become a Patient-Centered Medical Home Certified Content Expert™

  • Demonstrate your expertise of NCQA's PCMH Recognition Program.
  • Strengthen your professional portfolio.
  • Obtain a credential that will boost the confidence of your client base.
  • Differentiate and distinguish your knowledge base of NCQA’s PCMH Recognition program from others.
  • Offering a variety of educational activities to support practice transformation.

With recognized practices in nearly every state, NCQA’s PCMH Recognition Program is the most sought after and widely accepted PCMH program in the nation. Becoming NCQA-Recognized requires deliberate strategies and efforts in transforming a practice into a medical home and PCMH content experts play an important role in facilitating the process.

The PCMH Content Expert Certification highlights your comprehensive knowledge of the requirements, the application process and the documentation of the NCQA PCMH Recognition Program. This prestigious and professional credential positions you as an expert in the field and aligns you with NCQA's mission to improve the quality of health care.

Certified content experts are required to complete two NCQA educational seminars, pass a comprehensive exam and commit to continuous learning and recertification to maintain the credential.

Click here to access our FAQ's for the PCMH CEC Program. 

Certification Process

Please Note: We are in the process of transitioning from the PCMH 2014 version of the exam to the PCMH 2017 version. There are no more opportunities to become eligible for the PCMH 2014 exam. If you have not already taken the required coursework, received an exam code, and have eligibility left, you will have to take the required coursework and exam under PCMH 2017.

1. Order the PCMH Content Expert Certification Handbook.*

*Handbook for PCMH 2017 Exam will be updated in late Spring

2. Attend NCQA Educational Seminars

Begin the process to pursue certification by building your knowledge base. We require that NCQA Content Expert Certification candidates attend two premier NCQA education seminars to learn from subject matter experts on the PCMH Recognition program. Also, you will be able to network with a variety of health care professionals including practice managers, physician leaders, stakeholders and other consultants to identify strategies towards transformation. By attending these two seminars you will gain comprehensive and in-depth knowledge of the PCMH Recognition Program. Completion of the following two seminars is required to take the exam:

  • Introduction to PCMH 2017: Foundational Concepts of the Medical Home

  • Advanced PCMH 2017: Succeeding in the Medical Home Recognition

Please visit our website for dates and locations of these seminars.

Additional learning opportunities are provided by NCQA as well to enhance your familiarity of the PCMH Recognition Program. Please see our Recognition Programs webpage for additional resources.

3. Complete the online Application 

Once you have completed the educational requirements, both course under the same version of the PCMH standards matching the current version of the exam, NCQA will identify you as an eligible candidate and upload your name and information to our exam vendor Applied Measurement Professional’s (AMP) application system.

You will be notified directly by AMP via email message to confirm your eligibility to apply for the PCMH Content Expert Certification exam. You may then go online to complete the application and pay your fees. Next, you will select a location, date, and time to take your exam. Exams are by appointment and based on availability.

Application and exam fee: $395 

4. Prepare for and Schedule Your Exam

Exams will be offered on a quarterly basis. The examination consists of: 

  • 150 multiple choice questions
  • Timed exam 3 hours in duration
  • Computer based, administered and proctored at a secure testing location
  • Convenient scheduling (online or toll free) with exam locations across the country.

The exam covers the following topics*: 

  1. Background and overview of the medical home model including the Joint Principles and Theoretical framework
  2. Eligibility and Application Process
  3. Survey Process
  4. Recognition Process
  5. Documentation Requirements
  6. PCMH 2017 Standards and Guidelines

*Topics subject to updates as the PCMH 2017 exam is developed.

View sample PCMH 2014 exam questions.  

Exams are offered on a quarterly basis. 

Exam Windows

2016

Quarter 4: December 6-19, 2016

2017

PCMH 2014 Exams:

Quarter 1:             February 28 – March 13, 2017

Quarter 2:             June 6 – 19, 2017

Quarter 3:             August 1 – 14, 2017***

***This is the LAST exam window for the PCMH 2014 version of the exam. PCMH 2014 version of exam will be RETIRED at the conclusion of this window.

PCMH 2017 will be tested on starting in September 2017. New courses are required to become eligible for this version of the exam. More information TBA.***

PCMH 2017 Exams:

Quarter 3:              September 12 – 25, 2017

Quarter 4:              December 5 – 18, 2017

5. Obtain Your New PCMH Certified Content Expert (PCMH CCE) Credential and Certificate

You will be notified of your exam results by NCQA and you will receive a welcome packet and certificate. Your certification is valid for two years.

6. Maintain and Renew Your Certification

At the end of your two-year certification, you will have an option to renew and maintain your PCMH Content Expert Certification credential. PCMH Certified Content Experts will be listed on NCQA’s website throughout their active certification period.

Join our mailing list for updates

Please click here to be added to our mailing list to receive updates on the PCMH Content Expert Certification program.

Please direct your inquiries to the Policy/Program Clarification Support (PCS) at https://my.ncqa.org/

  • Register with a username and password if don’t already have an account
  • Once logged in select “My Questions”, next select “Ask a Question”, and then select “Policy/Program Clarification Support”
  • Select Recognition Programs in the Product/Program Type drop down and look for “PCMH 2011 – Content Expert Certification” or “PCMH 2014 Content Expert Certification”
Please click here to be added to our mailing list to receive updates on the PCMH Content Expert Certification program.

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Use NCQA’s Feedback Form to report a broken link, or content error.

Policy Updates

Maintenance of Certification/Renewal Requirements for PCMH CCEs

Please DO NOT let your certification lapse!

If your certification is set to expire and you have not been contacted by NCQA or AMP within 30 days of the expiration date, please contact us via the PCS at https://my.ncqa.org/

Renewal/Suspension/Revocation Policy

➞ Click HERE for the most recent Maintenance of Certification Chart

Education Resources

Effective May 1, 2014, NCQA will change the delivery format of some of its printed education materials to electronic format.

Two weeks before a seminar or workshop, registered attendees will receive an e-mail with a link and instructions for accessing electronic presentation slides, handouts and reference materials. Materials can be printed in advance or downloaded onto a laptop, tablet or smartphone to view during the seminar or workshop.

Remember to download your materials ahead of time!

Policies and Discounts
This includes the printable registration form; substitutions, transfers/credits and cancellation policies as well as other education policies and discount information.

Publications and Products
View all NCQA publications and products, including HEDIS manuals, Accreditation standards and NCQA newsletters.

Customer Support

Need Help? Have Questions? NCQA Customer Support is available Monday - Friday, 8:30 - 5:00 ET M-F: (888) 275-7585