FAQ Directory: Credentials Verification Organization

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3.15.2021 CVO 5, Element A: NTIS Verification Source Is the National Technical Information Service (NTIS) an acceptable verification source for DEA under the 2016 CVO Standards and Guidelines?

No. Effective November 17, 2020, NTIS is no longer an acceptable source to verify a practitioner's DEA certificate. This FAQ was addressed in the 2021 CVO updates on 11/23/2020. Please see https://dea.ntis.gov for more information.

CVO 2016

8.15.2019 Policy Update regarding must-pass elements and the status modifier “Under Corrective Action” NCQA posted an update for PHP 2019, CVO/HIP/WHP/DM 2016 and PHQ 2013 that stated, “If an organization does not meet the must-pass threshold for any must-pass element, a status modifier of ‘Under Corrective Action’ will be displayed after the applicable accreditation status (e.g., Accredited/Certified—Under Corrective Action) until NCQA confirms that the organization has completed the Corrective Action Plan (CAP).”
Is NCQA changing the policy for these products, which has been that if an organization fails to meet the must-pass threshold, it is denied Accreditation or Certification?

No. This policy update was made in error and will be corrected in November 2019 for the products listed. An organization will be denied Accreditation or Certification if it fails to meet the must-pass threshold for specified requirements in those products.

CVO 2013

8.24.2018 How long will it take to earn CVO Certification?

The typical evaluation timeframe, from application submission to decision, is 12 months. This depends on the organization’s readiness, as some organizations may already be working within NCQA guidelines.


8.24.2018 What is the process for earning CVO Certification?

The first step in earning Certification begins with an overview discussion with an NCQA program expert. Next, you will purchase the program resources, review, conduct a gap analysis and then submit your online application. Next you will align your processes with the standards. Finally, NCQA conducts the survey, creates a report and your Certification status is determined within 30 days of the final review. See a step-by-step process.


8.24.2018 What organizations have earned CVO Certification?

More than 90 organizations have earned CVO Certification. A directory of Certified organizations can be found at the NCQA Report Card.


8.24.2018 What is CVO Certification?

NCQA CVO Certification evaluates the operations of organizations that verify practitioner credentials. Verification is accomplished through the primary source, through a recognized source or through a contracted agent of the primary source.

CVO 2016

8.24.2018 What is the price for CVO Certification?

Pricing is based on multiple factors. Full pricing information can be obtained by submitting a request through My NCQA.


8.24.2018 How does CVO Certification help my organization?

NCQA CVO Certification is designed to ensure organizations can maintain a high-quality network for members and contracted clients. The standards provide a framework for adopting industry best practices to promote accurate and efficient verification of practitioner credentials—ensuring that medical organizations employ qualified professionals and align with state requirements.


8.24.2018 How do I get started with CVO Certification?

If you are not currently certified and are interested in learning more, contact NCQA. If you are currently Certified and want to talk to someone about your current status, renewing or adding Certifications, submit a question through My NCQA.

CVO 2016

8.24.2018 Where can I find the CVO Standards and Guidelines?

8.24.2018 What are the CVO Certification requirements?

CVO Certification assesses an organization’s performance in the following requirement areas:

  • Internal Quality Improvement Process
  • Protecting Credentialing Information
  • Verifying credentials.

NCQA’s CVO Certification program offers the following 11 certification options:

  • License to Practice
  • State Licensing Board Sanctions
  • DEA or CDS Certification
  • Medicare/Medicaid Sanctions
  • Education and Training
  • Practitioner Application Processing
  • Board Certification Status
  • Application and Attestation Content
  • Work History
  • Ongoing Monitoring of Sanctions
  • Malpractice Claims History

CVO 2016

8.24.2018 What information will help me get started with CVO Certification?

Certification Process and Timeline: identifies key steps, timing and resources to successfully seek Certification.
Standards and Guidelines: provides the comprehensive descriptions of the standards, including the intent and the scope of review.
Interactive Survey Tool: includes the complete standards and guidelines and allows your organization to determine its readiness for a survey by responding to each standard. The tool calculates your survey score.