Timeline for Renewing Your Recognition

For NCQA-Recognized PCSP Practices That Have Earned Level 1 or 2 Recognition.

The following is the recommended timeline and process for renewing Recognition using the re-designed PCSP Recognition process for practices that have earned Level 1 or 2 recognition.

Your practice will earn NCQA PCSP Recognition at an accelerated pace. You will attest to continuing to meet certain PCSP criteria and will submit evidence for other PCSP criteria to verify that your practice meets the core concepts of the medical home.

NCQA recommends you begin the renewal process 6-9 months prior to your expiration date.

Learn the RequirementsDownload the NCQA Standards and Guidelines Document and begin learning the concept areas and required criteria.9-12 months
Download Accelerated Renewal TableNote: The accelerated renewal table is available in the Resources folder of the PCSP publication download.

If you are an NCQA-Recognized PCSP practice seeking renewal, transitioning to the redesigned model will save you time. Practices that previously achieved Recognition in PCSP at Level 1 or 2, can earn Recognition at an accelerated pace. These practices will be able to attest to meeting certain criteria without providing the evidence required of practices seeking recognition for the first time. The Accelerated Renewal table (.PDF) can help you identify which criteria you can just attest to.
9-12 months
Apply criteria to your practiceImplement changes in your practice that align with NCQA concepts and criteria. Decide which elective requirements you want to submit and plan how you want to demonstrate your evidence.

  • For certain requirements, you will need to upload evidence such as policies and procedures.
  • For other requirements, you may demonstrate them in real time during the virtual check-in through screen-sharing technology.
Since your reviews will be virtual, you will be able to show your evaluator real-time screens of your electronic medical records (EMR) or other information during your review, rather than uploading documentation in advance.
9-12 months
Create a Q-PASS Account and Claim your organizationCreate a Q-PASS account at qpass.ncqa.org. Q-PASS is the web-based platform that will be used to submit all documentation and data to NCQA as well as manage your recognition process. Once you have an account, you can claim your organization by using the search feature. It should already be in the system.6-9 months
Enroll through Q-PASSEnroll in Recognition through Q-PASS. This officially starts the recognition process. From this point, your practice has 12 months and 3 virtual reviews to complete the recognition process. Be certain before enrolling that you are prepared to complete the recognition process within this window.6-9 months
Kick Off Call with NCQA RepresentativeYou will be assigned an NCQA Representative who will walk you through the recognition process and work with you to plan dates for your virtual reviews. If you have more than one site, your representative can provide you guidance on setting up site groups and sharing evidence across sites.6-9 months
Virtual Reviews (Up to 3)Participate in up to 3 virtual reviews. Demonstrate that you are embracing measurement and quality improvement via virtual reviews. Virtual review must be scheduled 30 days in advance of desired review date.1-5 months
Submit for RecognitionOnce your virtual reviews are complete and you have met enough criteria to earn NCQA Recognition, you formally submit for Recognition through Q-PASS.1 month
Earn RecognitionNCQA reviews your submission one last time and notifies the practice of its recognition status.0 months
Print Your Recognition CertificateOnce notified of recognition, go into Q-PASS and print Recognition Certificate (from the My Evaluation screen).0 months
Annual ReportingYour practice performs ongoing quality improvement and submits evidence of this during Annual Reporting to sustain recognition and succeed as a NCQA Recognized practice.11 months after your recognition date
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