Inside Health Care #77: The 2022 NCQA PCMH Certified Content Expert Award Winners

April 13, 2022 · David J. Smolar

Our show today celebrates three outstanding health care workers:  NCQA’s Patient-Centered Medical Home Certified Content Expert Award Winners.

NCQA’s PCMH is the most widely adopted recognition program of its kind in the United States. Over 10,000 practices have been recognized through our PCMH, with more than 95 organizations in support of the program. The NCQA PCMH Content Expert Certification program certifies individuals who demonstrate comprehensive knowledge of NCQA’s PCMH program. These professionals know the how and the why of supporting NCQA’s endeavors to improve quality through measurement. The 2022 NCQA CCE Award winners represent the best of the best in helping bring hundreds, if not thousands of patients to value-based health care.

This year’s winners are Kelsey Keith, Elizabeth Sledge, and Shannon Nielson.

Kelsey Keith

Kelsey Keith is the PCMH Program Manager for the Northeast Georgia Physician’s Group. Kelsey earned her CCE from NCQA in July of 2014.  In her current role, she manages all NCQA programs. Over the past 10 years, she’s transformed health care by helping over sixty ambulatory clinics in achieving PCMH; guiding 26 clinics to achieve NCQA’s Diabetes Recognition Program (DRP); and overseeing 7 Urgent Care Clinics in maintaining our Patient Centered Connected Care (PCCC).



Elizabeth SledgeElizabeth Sledge has served as a Quality Consultant since 2016 at OSIS, a Cincinnati-based Health Center Controlled Network. A Licensed Practical Nurse, she is a NextGen EHR-Certified Professional and has been a PCMH CCE since 2016. She joined the OSIS team with over 17 years of clinical and administrative experience in multiple arenas, from community health and family practice, to internal medicine and immunology. In her role as a consultant, Elizabeth has supported health centers across the country in achieving and sustaining PCMH recognition as well as their Distinction in Behavioral Health, through operational change management and standardized workflow optimization.


Shannon Nielson

Shannon Nielson is one of the owners of CURIS Consulting and Principal Consultant. Shannon previously served in roles as a “C-Suite Health Administrator”, including CIO, COO, and CQO, a Chief Quality Officer. Shannon has over 18 years’ experience working with health centers, hospitals, primary care centers and health care networks, helping them all to improve performance. As for her work with NCQA’s PCMH program, Shannon has completed over 200 NCQA PCMH transformations, overseen performance assessments on over 150 community health centers, and assisted networks in developing clinically integrated networks.



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