Explaining HPA 2023: Utilization Management (UM)
About this Webinar Training
This course is open for Pre-registration. Content will be available in October.
Early Bird rate: $349 until August 29, 2022
Regular rate: $399 after August 29, 2022
Day One: Tuesday, October 11, 2022; 1-2:30pm ET
Day Two: Wednesday, October 12, 2022; 1-2:30pm ET
Day Three: Thursday, October 13, 2022; 1-2:30pm ET
Explaining Health Plan Accreditation 2023: Utilization Management (UM)
NCQA Health Plan Accreditation is the only program in the industry that bases results on clinical performance and consumer experience (HEDIS® and CAHPS®).
This live, multi-day course webinar leads participants through an end-to-end examination of the Health Plan Accreditation standards for Utilization Management (UM). Through this webinar, faculty provides participants with insight to interpret the requirements, navigate the standards, and avoid misconceptions. In addition to answering live questions from participants, faculty addresses scenarios and examples based on performance improvement opportunities from prior NCQA surveys.
Please note, this course presents information based on Health Plan Accreditation 2023 standard requirements that are released in July 2022. The scope of this course applies directly to NCQA Accreditation Surveys conducted between July 1, 2023, and June 30, 2024.
To inquire about group training rates, complete our online form.
- Controlling UM systems.
- Handling member appeals.
- Determining coverage and medical necessity.
- Administering denial notices.
- Improving survey readiness and performance
Benefits and Resources
- Presentation slides.
- Recording of live session.
- Live Q&A.
- Scenarios for applied learning.
- NCQA surveyor’s perspective of the standards.
- IPCE Credits for physicians, nurses, and pharmacists.
What You Will Learn
At the conclusion of this course, learners will be able to:
- Interpret the intent of Health Plan Accreditation requirements for UM Standards.
- Describe relationships and themes across UM Standards.
- Recognize requirement implications and considerations for stakeholders.
- Define performance improvement opportunities
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
Who Should Attend
Clinicians, executives, managers, specialists, consultants, delegates and vendors who are employed or contracted by health plans with responsibilities pertaining to the scope of work listed below:
- Case Management.
- Compliance or Risk Management.
- Population Health Management of Public Health.
- Quality Assurance/Improvement or Performance Management.
- Contracts Management.
- Health Information Systems.
Clint Koenig, MD, MSPH, MA
Clint Koenig, MD, MA, MSPH is the senior Medical Director at Ohio Healthy, a new system-based health plan in Columbus Ohio. He has served as State Medical Director in New Hampshire and Ohio. Other leadership roles include the Health Plan Regional Chief Medical Officer at Universal American, a government programs health management organization in Syracuse New York as well as the Director for Utilization Management at Monroe Plan for Medical Care, a healthcare management organization in Rochester, New York. In addition, Clint held Chief Medical Officer roles in Federally Qualified Health Centers and integrated delivery systems.
He has been an NCQA surveyor for 10 years and surveys health plans, Patient Centered Medical Home, Special Needs Plans and Long Term Services and Supports organizations.
Dr. Koenig received his MD from Albany Medical College in Albany, NY. He completed his residency in Family Medicine, from the University of Missouri. He also completed a fellowship at the University of Missouri, where he received Masters degrees in Public Health and Journalism.
In support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC) to provide Interprofessional Continuing Education for the healthcare team.
This activity was planned by and for the healthcare team, and learners will receive 4.0 Interprofessional Continuing Education (IPCE) credit for learning and change.
This educational activity is approved for: 4.0 AMA PRA Category 1 CreditTM and ACPE.
This educational activity is approved for 4.0 nursing contact hours.*
The assigned universal program number UAN JA0004597-0000-22-016-L04-P: Upon successful completion of this program (attending the full session and completing a program evaluation), participants will access CPE Monitor on the ACPE website to locate and track their CPE statement of credit.
This live course grants 2.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.
* Please note – You must attend the entire program to be eligible for total number of contact hours.
- Live Online
Policies and Discounts
Includes the printable registration form, substitutions, transfers/credits and cancellation policies as well as other education policies and discount information.Read Policies
Publications & Products
View all NCQA publications and products, including HEDIS manuals, Accreditation standards and NCQA newsletters.View All