New Care Models are on the Agenda at Quality Talks

April 5, 2022 · Andy Reynolds

One reason we’re looking forward to Quality Talks on April 21 is the 10 speakers we’ve curated have big ideas on new ways to organize care.

Quality advocates interested in how new care models succeed will learn a lot from leaders speaking back-to-back in a speaker block we’re calling Bytes, Behavior and Bringing You Better Care.

What if diabetes were reversible?

Traditional care can prevent and manage diabetes. But can new care models reverse it?

Sami Inkinen is an unlikely messenger bearing this unexpected message. But everything about Sami surprises.

He grew up a farmer in Finland and worked his way into nuclear engineering and computer science. He’s also a world-class endurance athlete who rowed a boat from San Francisco to Hawaii.

Sami has proven he has the imagination to envision big changes that the Internet makes possible. (Google “Trulia founder.” That’s Sami.)

When this disciplined, data-driven leader turned his attention to defeating his own pre-diabetes, he created a company that aims to end diabetes for millions of people.

Find out what it might mean for health and health care if Sami succeeds.

Who wins when care comes to you?

There are patient-centered medical homes. And then there are next-level, tech-enabled hospital at home services like Pippa Shulman wants to build.

Her vision combines hands-on and virtual care. We think she’s the most dynamic young leader in the care-at-home category. She’s a gifted communicator convinced that patient engagement and outcomes improve when providers and technologists team up to meet patients where they are.

She points out that care plans designed for how and where patients live just work. And patients appreciate having responsive, real-time interactions with clinicians—from their couch.

This kind of care can be a win for health care workers. Many are burned out and leaving the field. Seeing how well they can diagnose and communicate with patients remotely may restore clinicians’ morale and quality of life so they stay on the job.

See if you agree with Pippa that the quality revolution will be virtualized.

Can behavioral bias be your QI ally?

Behavioral science expert Karen Horgan joins Quality Talks to say we’re all irrational—and just knowing that can help quality advocates succeed.

Understanding ways people are predictably irrational can be a valuable addition to your QI toolkit.

Karen’s armed with examples of clear-eyed, counterintuitive strategies that nudge people toward high value care: Seizing default behaviors to make the right choice the easy choice. Subtly framing options as either gains or losses. And using cues about peers’ behavior to lock in healthy habits.

Better health care is about changing people’s behavior. But just giving people more information doesn’t work.

Shrewd acceptance of how humans think (or don’t think) may separate your good ideas from successful implementation. Karen’s coming to Quality Talks to help you close that gap and cover the “last mile” of behavior change to transform health care.

Sami, Pippa and Karen are an energetic and intriguing group. Learn from them and other thought-provoking speakers online or in person at Quality Talks on April 21.

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