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  1. Process - Case Management Accreditation for LTSS-only Health Plans

    Last modified 12.08.2025
    ncqa.org/programs/health-plans/long-term-services-and-supports/case-management-accreditation-for-ltss-only-health-plans/process/

    Accreditation of Case Management for LTSS (LTSS-only Health Plans) Process This process helps organizations plan and execute activities to ensure they are ready for NCQA…

  2. Standards - Case Management Accreditation for LTSS-only Health Plans

    Last modified 12.08.2025
    ncqa.org/programs/health-plans/long-term-services-and-supports/case-management-accreditation-for-ltss-only-health-plans/standards/

    Accreditation of Case Management for LTSS-only Health Plans Requirements NCQA Accreditation of Case Management for Long-Term Services and Supports (LTSS) evaluates organizations that coordinate LTSS…

  3. FAQs - Case Management Accreditation for LTSS-only Health Plans

    Last modified 12.08.2025
    ncqa.org/programs/health-plans/long-term-services-and-supports/case-management-accreditation-for-ltss-only-health-plans/faqs/

    Accreditation of Case Management for Long-Term Services and Supports FAQs Below are some of the most frequently asked questions about NCQA Accreditation of Case Management…

  4. Get started - Accreditation of Case Management for LTSS

    Last modified 12.08.2025
    ncqa.org/programs/health-plans/long-term-services-and-supports/case-management-accreditation-for-ltss-only-health-plans/get-started/

    As the population ages, more states are seeking to increase accountability, improve quality and promote a cost-effective service delivery system. States and managed care organizations…

  5. Accreditation of Case Management for Long-term Services and Supports Requirements

    Last modified 12.08.2025
    ncqa.org/programs/health-plans/long-term-services-and-supports/case-management-accreditation-for-ltss-only-health-plans/3877-2/

    Focus Areas to ensure high quality NCQA’s standards provide a framework for organizations to deliver efficient, effective person-centered care that meets people’s needs, helps keep…

  6. Webinar: Health Plan Accreditation 2020

    Last modified 12.08.2025
    ncqa.org/programs/health-plans/health-plan-accreditation-hpa/current-customers/hpa2020/webinar-health-plan-accreditation-2020/

    NCQA hosted a webinar, Health Plan Accreditation 2020, on Wednesday, August 21st. Raena Akin-Deko, NCQA’s AVP of Product Strategy and Development, presented the latest on the…

  7. Health Plan Accreditation: 2020 Update

    Last modified 12.05.2025
    ncqa.org/programs/health-plans/health-plan-accreditation-hpa/current-customers/hpa2020/

    CANCELLATION NOTICE Due to COVID-19, NCQA will not release 2020 Health Plan Ratings for any product line. Accredited commercial and Medicaid plans must still submit…

  8. HPA 2020: Updates to Scoring, Accreditation Statuses and Report Cards

    Last modified 12.05.2025
    ncqa.org/programs/health-plans/health-plan-accreditation-hpa/current-customers/hpa2020/scoring-updates/

    CANCELLATION NOTICE Due to COVID-19, NCQA will not release 2020 Health Plan Ratings for any product line. Accredited commercial and Medicaid plans must still submit…

  9. Health Plan Accreditation 2020: New Requirements and Consumer Protections

    Last modified 12.05.2025
    ncqa.org/programs/health-plans/health-plan-accreditation-hpa/current-customers/hpa2020/new-requirements/

    In response to feedback from states and other stakeholders, NCQA identified some existing requirements that will be must-pass elements starting in 2020, as well as…

  10. Health Plan Accreditation 2020: Reduction in Total Requirements

    Last modified 12.05.2025
    ncqa.org/programs/health-plans/health-plan-accreditation-hpa/current-customers/hpa2020/reduced-requirements/

    NCQA regularly considers retiring requirements that have become standard practice or are no longer in line with market needs. For 2020, NCQA retired 22 elements…

  11. Health Plan Accreditation 2020: Improving the Experience

    Last modified 12.05.2025
    ncqa.org/programs/health-plans/health-plan-accreditation-hpa/current-customers/hpa2020/experience/

    NCQA is enhancing the survey tool and process for accreditation to improve the customer experience and simplify the survey process. Improvements will be launched as…