How Well Doctors Communicate

The How Well Doctors Communicate composite measures members’ perception of the quality of communication with their personal doctor in the last 12 months. Members were asked how often their doctor:

  • Explained things in a way that was easy to understand.
  • Listened carefully to them.
  • Showed respect for what they had to say.
  • Spend enough time with them.

Responses were “Never,” “Sometimes,” “Usually” and “Always.” The rates displayed represent the average percentage of health plan members nationwide who responded “Usually” or “Always.”

DOCTOR COMMUNICATION USUALLY OR ALWAYS
Commercial Medicaid Medicare
Year HMO PPO HMO HMO PPO
2017 95 95.5 91.6 94.3 96.2
2016 95.1 95.6 91.4 94.2 96.5
2015 95.0 95.5 90.7 94.0 95.9
2014 95.1 95.5 90.7 94.1 95.9
2013 94.9 95.2 89.5 94.3 95.8
2012 94.4 95.0 89.3 94.2 95.7
2011 94.0 94.6 87.8 94.2 95.5
2010 93.9 94.6 87.8 94.2 95.5
2009 93.4 94.2 87.0 93.5 94.6
2008 93.2 94.0 87.2 93.6 94.5
2007 92.8 93.8 86.7 93.6 94.9
2006 92.8 93.7 86.3 93.5 95.0
2005 92.1 92.8 85.9 94.0 95.4
2004 92.0 - 86.2 93.7 -
2003 91.5 - 85.7 93.3 -
2002 91.0 - 85.7 93.2 -
2001 90.7 - 85.8 93.1 -
2000 89.9 - - - -
DOCTOR COMMUNICATION ALWAYS
Commercial Medicaid Medicare
Year HMO PPO HMO HMO PPO
2017 76.9 76.4 75.1 77.7 80.1
2016 76.4 76.1 72.4 76.9 78.3
2015 76.1 76.2 73.9 76.9 78.9
2014 76.6 76.3 73.7 76.7 79.1
2013 76.4 76.1 72.4 76.9 78.3
2012 74.8 75.2 71.5 76.4 78.1
2011 74.2 73.8 70.0 76.3 77.3
2010 73.5 73.5 69.1 75.6 76.9
2009 72.0 71.7 67.5 74.7 74.8
2008 71.1 70.7 68.0 75.3 74.8
2007 70.2 70.1 67.7 74.6 75.7
2006 70.3 71.5 66.7 75.0 76.2
2005 61.3 58.8 61.5 69.5 71.6
2004 60.2 - 60.8 69.0 -
2003 59.4 - 59.1 68.6 -
2002 57.7 - 59.9 68.0 -
2001 57.1 - 60.4 68.5 -
2000 58.4 - - - -
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