How Well Doctors Communicate

The How Well Doctors Communicate composite measures members’ perception of the quality of communication with their personal doctor in the last 6/12 months (Medicaid/Commercial). Members were asked how often their doctor:

  • Explained things in a way that was easy to understand.
  • Listened carefully to them.
  • Showed respect for what they had to say.
  • Spend enough time with them.

Responses were “Never,” “Sometimes,” “Usually” and “Always.” The rates displayed represent the average percentage of health plan members nationwide who responded “Usually” or “Always.”

Doctor Communication Usually or Always

Measure YearCommercial HMOCommercial PPOMedicaid HMOMedicare HMOMedicare PPO
201995.796.193.2§§
201895.195.692.094.496.5
201795.095.591.694.396.2
201695.195.691.494.296.5
201595.095.590.794.095.9
201495.195.590.794.195.9
201394.995.289.594.395.8
201294.495.089.394.295.7
201194.094.687.894.295.5
201093.994.687.894.295.5
200993.494.287.093.594.6
200893.294.087.293.694.5
200792.893.886.793.694.9
200692.893.786.393.595.0
200592.192.885.994.095.4
200492.0-86.293.7-
200391.5-85.793.3-
200291.0-85.793.2-
200190.7-85.893.1-
200089.9----

Doctor Communication Always

Measure YearCommercial HMOCommercial PPOMedicaid HMOMedicare HMOMedicare PPO
201979.679.377.0§§
201877.377.175.278.080.9
201776.976.475.177.780.1
201676.476.172.476.978.3
201576.176.273.976.978.9
201476.676.373.776.779.1
201376.476.172.476.978.3
201274.875.271.576.478.1
201174.273.870.076.377.3
201073.573.569.175.676.9
200972.071.767.574.774.8
200871.170.768.075.374.8
200770.270.167.774.675.7
200670.371.566.775.076.2
200561.358.861.569.571.6
200460.2-60.869.0-
200359.4-59.168.6-
200257.7-59.968.0-
200157.1-60.468.5-
200058.4----

§ Not available due to CMS suspension of data reporting during COVID-19 pandemic.

This State of Healthcare Quality Report classifies health plans differently than NCQA’s Quality Compass. HMO corresponds to All LOBs (excluding PPO and EPO) within Quality Compass. PPO corresponds to PPO and EPO within Quality Compass.

Figures do not account for changes in the underlying measure that could break trending. Contact Information Products via my.ncqa.org for analysis that accounts for trend breaks.

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